Needle, the leader in advocate-powered customer experience, helps businesses bring the power of human connections to e-commerce. Needle’s CX software identifies online customers who need help and matches them, via real-time online chat, with certified advocates who have first-hand knowledge of the product and passion for the brand. The result is a truly awesome customer experience that builds trust and increases satisfaction with customers while delivering increased sales and long-term customer value for businesses. Build Trust Trust is the #1 reason a customer shops with a brand. Needle helps you build trust by facilitating authentic experiences with people who can make powerful recommendations. Increase Conversion and AOV Drive material, incremental revenue through smart targeting that leads to major increases in conversion (6-15x over self-service) and AOV (15-30%). Drive Loyalty and Lifetime Value Provide an incomparable customer experience that’s unique, personalized and powerful, and your customers will come back and buy more often.
View Top Employees from NeedleWebsite | https://www.needle.com |
Revenue | $8 million |
Funding | $22.4 million |
Employees | 73 (73 on RocketReach) |
Founded | 2010 |
Address | 2000 W Ashton Blvd, Lehi, Utah 84043, US |
Phone | (617) 466-9892 |
Technologies |
JavaScript,
HTML,
Twitter
+78 more
(view full list)
|
Industry | Software Development, Internet Service Providers, Website Hosting & Internet-Related Services, Real-time Online Advocate Engagements, Telecommunications, Advocate Assisted eCommerce, Authentic Customer Experience, Brand Advocacy, Responsive Advocacy Platform, #AwesomeCX |
Web Rank | 747223 |
Web Visits | 62280 |
Keywords | Needle Chat Tool, Needle.Com, Needle, Mixed Use Property For Sale Maine, Needle Chat |
Competitors | CarChat24, Olark, Userlike, Whisbi, Yomdel |
SIC | SIC Code 73 Companies, SIC Code 737 Companies |
NAICS | NAICS Code 54 Companies, NAICS Code 541 Companies, NAICS Code 5415 Companies |
Looking for a particular Needle employee's phone or email?
The Needle annual revenue was $8 million in 2024.
Richard Paresky is the Director of Sales of Needle.
73 people are employed at Needle.
Needle is based in Lehi, Utah.
The NAICS codes for Needle are [54, 541, 5415].
The SIC codes for Needle are [73, 737].