Nectar Services Corp. Information

Nectar collects, correlates and presents your organization’s most important customer, agent and user experience data to give you the actionable insights and information you need to: * Maximize the quality of your users’ voice and video experiences, no matter where they are located, by monitoring their network, Internet Service Provider (ISP), SIP sessions, voice/video and web application response. * Mitigate risk and change management issues when moving your contact center call flows from on-prem to cloud, or from one platform to another, quickly and confidently with functional, regression and load testing. * Correlate voice and video performance from complex hybrid, multi-vendor scenarios within a single pane of glass to support your users across all the UC and CC platforms that you depend on. Nectar provides ear-to-ear (down to the headset) experience monitoring on today’s collaboration and contact center platforms by offering best-in-class analytics, monitoring, troubleshooting and testing tools, purpose built for voice, video & real-time communications. #UCaaS #CCaaS #contactcenter #collaboration #cx #customerexperience #agentexperience #ux #userexperience