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Naveen Mohan Location
Cerritos, CA, US
Naveen Mohan Work
Director @ (November 2021 - Present)
Project Lead @ (August 2019 - November 2021)
Information Management Specialist @ (July 2018 - July 2019)
Subject Matter Expert @ (March 2015 - July 2018)
Sr CSR @ (August 2013 - January 2015)
Naveen Mohan Education
Alliance University
EPGDM (Information systems)
2018-2020
SSMRV College
BBM (Marketing)
2010-2013
Naveen Mohan Skills
Account Management
Agile Methodologies
Analytical Skills
Analytics
Automation
Business Process Improvement
Business Reviews
Change Requests
Coaching
Communication
Computer Science
Contract Negotiation
Customer Escalation Management
Customer Experience
Customer Loyalty
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Success
Customer-Focused Service
Delivery Management
Escalation Process
Escalation Resolution
Escalations Management
Executive Relationships
Executive-level Communication
Financial Analysis
Flexible Approach
Help Desk Support
IT Escalation
IT Operations
IT Service Management
Incident Management
Itil Certified
Jira Service Desk
KPI Reporting
Key Metrics
Leadership
Management
Microsoft Excel
Negotiation
Offshore Management
Organization Skills
People Management
Performance Reporting
Performance Reviews
Presentations
Problem Solving
Process Excellence
Process Implementation
Process Optimization
Program Management
Project Management
Relationship Building
Request for Proposal (RFP)
Research Skills
Resource Allocation
Root Cause Analysis
SQL
Salesforce Lightning
Scrum
Service Delivery
Service Delivery Management
Service Improvement
Service Improvement Plans
Service Optimization
Service-Level Agreements (SLA)
ServiceNow
Sprints
Staffing Plans
Statements of Work (SOW)
Strategic Initiatives
Strategic Planning
Team Leadership
Team Management
Technical Support
Technology Trends
Ticketing Systems
Training Plans
Trend Analysis
Vendor Management
Written Communication
Naveen Mohan Summary
Naveen Mohan, based in Cerritos, CA, US, is currently a Director at Infinite Computer Solutions. Naveen Mohan brings experience from previous roles at Infinite Computer Solutions, Conduent, IBM and Firstsource. Naveen Mohan holds a 2018 - 2020 EPGDM in Information systems @ Alliance University. With a robust skill set that includes Account Management, Agile Methodologies, Analytical Skills, Analytics, Automation and more. Naveen Mohan has 1 emails on RocketReach.
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