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Mohit Dua Location
Bengaluru, KA, IN
Mohit Dua Work
Demand Planner @ (July 2022 - Present)
Capacity Planning Manager @ (August 2017 - September 2025)
Manager WFM @ (January 2016 - July 2017)
Manager - WFM @ (September 2014 - May 2015)
Call Routing and Scheduling Sr. Analyst @ (March 2011 - September 2014)
Call Routing and Scheduling Analyst @ (February 2011 - March 2011)
Operations Analyst @ (January 2009 - February 2011)
Sales Coach @ (March 2007 - January 2009)
Sales Coach @ (January 2006 - January 2008)
Technical Support Expert @ (January 2005 - January 2006)
Mohit Dua Education
Shobhit University
Bachelor of Commerce (B.Com.) (Business Administration and Management, General)
2011-2014
CMS Degree College
I.S.C. (Commerce)
1996-1998
St. Paul's School
X'th (General)
1984-1996
Mohit Dua Skills
Analytical Skills
BPO
Budgeting
Business Analysis
Business Planning
Business Process Improvement
CRM
Call Centers
Capacity Planning
Contact Center Management
Contact Centers
Customer Experience
Customer Satisfaction
Disaster Recovery
IT Service Management
Incident Management
Management
Outsourcing
Process Improvement
Project Management
SLA
Sales
Scheduling Tools
Service Delivery
Service-Level Agreements (SLA)
System Automation
Team Management
Technical Support
Transition Management
Vendor Management
Workforce Management
Mohit Dua Summary
Mohit Dua, based in Bengaluru, KA, IN, is currently a Demand Planner at HP. Mohit Dua brings experience from previous roles at HP, Cvent, Sitel and Dell. Mohit Dua holds a 2011 - 2014 Bachelor of Commerce (B.Com.) in Business Administration and Management, General @ Shobhit University. With a robust skill set that includes Analytical Skills, BPO, Budgeting, Business Analysis, Business Planning and more. Mohit Dua has 3 emails and 1 mobile phone numbers on RocketReach.
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