Global Resort Operations runs on three key principles and four core fundamentals. Through our fundamentals, our ultimate goal is to give our members, owners and guests memorable Vacations for Life® by enhancing customer journey throughout North America and Europe. We do this through our three key principles: Alignment, Teamwork and Trust.
We align our goals and deliverables, as well as the HOA Boards, resort teams, and corporate departments. Teamwork is created by working together and holding each other accountable for our commitments, and trust is built by the continual performance and reliability of team members.
WHAT WE DO
Our team members embrace, perform and deliver on our four fundamentals through our hospitality experiences.
WHAT WE DO, THROUGH OUR
CORE FOUR FUNDAMENTALS:
Provide world-class service, establish financially healthy HOAs, maintain and continually refurbish resorts and be an Employer of Choice.
PROVIDE WORLD CLASS SERVICE
From the moment our members, owners and guests walk into our resorts, it is our mission to build and solidify relationships. We do this by integrating hospitality experiences throughout our resorts, with a company-wide culture of We Love to Say Yes®.
ESTABLISH FINANCIALLY HEALTHY HOAs
We do this with long-range planning and streamlined budgeting for the upcoming years. Once established, we transparently communicate it to the HOA Board Members for approval.
MAINTAIN AND CONTINUALLY REFURBISH RESORTS
We make sure our resorts are appealing, comfortable and to the highest quality of standards for our members, owners and guests to enjoy.
EMPLOYER OF CHOICE
By giving our team members the tools, resources, opportunities and a competitive compensation package to further enrich their careers, we continue to be Employer of Choice.
The Bannatyne Group is the owner and operator of a portfolio of Health Clubs, Spas and Hotels across England, Scotland, Wales and 1 health club and Spa in Belfast.
The Group was founded in 1996 and currently operates 68 Health Clubs, 44 of which have bespoke Spa facilities, and 3 Hotels. The Group is a premium Health Club and Spa operator with over 200,000 members and one of the few with a national footprint in Great Britain.
We seek to provide our members, customers and guests with a quality offering, with Health Clubs combining modern gym facilities with swimming pools, spa pools, steam rooms and saunas.
Where business meets pleasure... Stoke by Nayland Resort is located in the heart of Constable Country. A purpose-built 1000 sq ft Conference Centre offers a range of facilities, all of which have air conditioning, free wifi, natural daylight, and private terraces that overlook the lake or golf courses. The Conference Centre is ideal for exhibitions, product launches, conferences, team building exercises, business launches or boardroom style meetings.
We have two Championship golf courses and you do not need to be a member to use the facilities here, just pay a green fee and experience where the PGA Seniors Tournament has taken place.
Peake Fitness is available for residents to use as well as offering membership. It is perfect to unwind and features luxurious poolside facilities and the latest Technogym equipment.
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