Mike Sforza Email & Phone Number
Scheduling Manager @ Concentrix
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Mike Sforza Location
- Watertown, NY, US
Mike Sforza Work
- Scheduling Manager @ (October 2018 - Present)
- Manager Workforce Management @ (March 2017 - Present)
- Scheduling Manager @ Convergys (March 2016 - Present)
- Sr Analyst Workforce Management @ Convergys (March 2014 - Present)
- Team Manager @ Stream Global Services (September 2003 - Present)
- Production Manager @ (January 2000 - January 2003)
- Production Supervisor @ (May 1997 - August 2002)
Mike Sforza Education
- Cazenovia College
Bachelors (Business Management)
1993-1997
Mike Sforza Skills
- Account Management
- Analytical Skills
- Analytics
- BPO
- Call Center
- Call Centers
- Client Relations
- Communication
- Customer Experience
- Customer Satisfaction
- Customer Service
- Data Analysis
- Data Segmentation
- Financial Analysis
- Financial Forecasting
- Financial Planning
- Financial Reporting
- Forecasting
- IEX
- IEX Total View
- Key Performance Indicators
- Leadership
- Managing Offshore Teams
- Mentoring
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Operations Management
- Outsourcing
- Planning & Scheduling
- Process Improvement
- Report Development
- Requirements Analysis
- Segmentation
- Service Delivery
- Six Sigma
- Team Development
- Team Management
- Time Management
- WFMnow
- Work At Home
- Workforce Analytics
- Workforce Management
- Workforce Planning
- eWFM
- Product Development
- Training
- Team Leadership
- Product Management
- Planning and Scheduling
Mike Sforza Summary
- Mike Sforza, based in Watertown, NY, US, is currently a Scheduling Manager at Concentrix. Mike Sforza brings experience from previous roles at Concentrix, Convergys and Stream Global Services. Mike Sforza holds a 1993 - 1997 Bachelors in Business Management @ Cazenovia College. With a robust skill set that includes Account Management, Analytical Skills, Analytics, BPO, Call Center and more. Mike Sforza has 3 emails and 2 mobile phone numbers on RocketReach.
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