Mike Sforza Email & Phone Number
Scheduling Manager @ Concentrix
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Mike Sforza Location
- Watertown, NY, US
Mike Sforza Work
- 2018 -now Scheduling Manager @
- 2017 -now Manager Workforce Management @
- 2016 -now Scheduling Manager @ Convergys
- 2014 -now Sr Analyst Workforce Management @ Convergys
- 2003 -now Team Manager @ Stream Global Services
- 2000 -2003 Production Manager @
- 1997 -2002 Production Supervisor @
Mike Sforza Education
- Cazenovia College
Bachelors (Business Management)
1993-1997
Mike Sforza Skills
- Microsoft Office
- Operations Management
- Six Sigma
- Call Center
- Process Improvement
- Workforce Management
- Call Centers
- Customer Satisfaction
- BPO
- Customer Experience
- Customer Service
- Outsourcing
- Service Delivery
- Product Development
- Training
- Team Leadership
- Product Management
- Leadership
- Requirements Analysis
- Client Relations
- Financial Forecasting
- Account Management
- Financial Planning
- Microsoft PowerPoint
- IEX
- Data Analysis
- Forecasting
- Workforce Planning
- Communication
- Report Development
- Mentoring
- Team Management
- Data Segmentation
- Workforce Analytics
- eWFM
- Microsoft Word
- Microsoft Excel
- Time Management
- Team Development
- Segmentation
- Financial Analysis
- Managing Offshore Teams
- Financial Reporting
- Analytical Skills
- Work at Home
- Analytics
- Wfmnow
- Key Performance Indicators
- IEX Total View
- Planning and Scheduling
Mike Sforza Summary
- Mike Sforza, based in Watertown, NY, US, is currently a Scheduling Manager at Concentrix. Mike Sforza brings experience from previous roles at Concentrix, Convergys and Stream Global Services. Mike Sforza holds a 1993 - 1997 Bachelors in Business Management @ Cazenovia College. With a robust skill set that includes Microsoft Office, Operations Management, Six Sigma, Call Center, Process Improvement and more. Mike Sforza has 3 emails and 2 mobile phone numbers on RocketReach.
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