Customer Support Manager II @ (October 2022 - October 2025)
Co-Founder | Owner @ (January 2015 - Present)
Manager, Client Technical Support @ (July 2012 - June 2022)
Application Specialist Team Lead @ (January 2010 - June 2012)
Project Specialist @ (January 2009 - January 2010)
Sales Specialist @ (January 2007 - January 2009)
Client Service Analyst @ (June 2004 - January 2007)
Mike Johns Education
Nebraska Wesleyan University
Bachelor's degree (Management Information Systems, General)
Mike Johns Skills
Account Management
Analytical Skills
Application Support
Business Analysis
Business Development
Business Intelligence
Change Management
Client Services
Cloud Computing
Coaching
Commercial Banking
Communication
Culture Change
Customer Experience
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Success
Customer Support
Enterprise Software
Event Ticketing
FinTech
Healthcare Industry
Information Technology
Internet Banking
Interpersonal Skills
Key Performance Indicators
Leadership
Management
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Mobile Banking
Mobile Technology
Payments
Personnel Management
Pre-sales
Problem Solving
Process Improvement
Project Management
Relationship Building
Retail Banking
Sales
Sales Processes
Service Quality
Software as a Service (SaaS)
Solution Selling
Strategic Planning
Strategy
Team Building
Team Leadership
Team Management
Team Performance
Teamwork
Technical Support
Ticketing Systems
Training
Vendor Management
Mike Johns Summary
Mike Johns, based in Lincoln, NE, US, is currently a Director, Envoy Platform Operations at Rhapsody. Mike Johns brings experience from previous roles at Rhapsody, BrewBids and Fiserv. Mike Johns holds a Bachelor's degree in Management Information Systems, General @ Nebraska Wesleyan University. With a robust skill set that includes Account Management, Analytical Skills, Application Support, Business Analysis, Business Development and more. Mike Johns has 7 emails and 4 mobile phone numbers on RocketReach.
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