Technical Support Rep @ (January 2011 - August 2013)
Root Cause Problem Manager @ EDS/HPES (February 2009 - October 2011)
Infrastructure Analyst II @ (February 2003 - December 2008)
Integrated Network Operations @ (March 1997 - May 2003)
System Engineer @ (January 2000 - January 2003)
Helpdesk Analyst @ Technological Services Center (BofA) (January 1997 - January 1999)
Michael Wilkerson Education
J.S. Reynolds Community College
No (general courses)
1981-1987
JS Reynolds Community College
Michael Wilkerson Skills
ITIL Certified
Windows Server
Help Desk Support
Cisco Systems Products
Cisco Technologies
Active Directory
Data Center
Computer Hardware
VoIP
ITIL
Jack Henry
DNS
Computer Network Operations
Networking
Lighthouse
Troubleshooting
Incident Management
Resource Management
Software Documentation
Switches
Team Leadership
Cisco
TCP/IP
IT Operations
Network Administration
Technical Support
Implementation Engineer
WAN
VPN
Problem Solving
Security
Servers
Call Centers
System Deployment
Service Delivery
Routers
Integration
Hardware
DHCP
Michael Wilkerson Summary
Michael Wilkerson, based in Allen, TX, US, is currently a VP Systems Engineer II for Cyber Security and Threat Prevention at Bank of America. Michael Wilkerson brings experience from previous roles at Bank of America, Jack Henry & Associates, EDS/HPES and EDS. Michael Wilkerson holds a 1981 - 1987 No in general courses @ J.S. Reynolds Community College. With a robust skill set that includes ITIL Certified, Windows Server, Help Desk Support, Cisco Systems Products, Cisco Technologies and more. Michael Wilkerson has 2 emails and 3 mobile phone numbers on RocketReach.
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