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Michael Roche Location
Boston, MA, US
Michael Roche Work
Senior Vice President Operations @ (November 2024 - Present)
RVP Solution Consulting @ (July 2022 - November 2024)
Head Of Customer Experience @ (December 2021 - July 2022)
EVP, Strategic Initiatives and Operations @ (January 2021 - December 2021)
SVP Operations @ (January 2017 - January 2021)
Vice President , Strategy Execution @ (January 2016 - December 2016)
Vice President , Solutions Consulting @ (July 2012 - January 2016)
Senior Director of Professional Services @ (January 2006 - June 2012)
Director , Customer Care @ (July 2001 - December 2005)
Michael Roche Education
University Of Massachusetts - Boston
Master Of Business Administration (Business)
1995-2000
Westfield State University
Bachelor Of Arts (Communications)
1986-1990
Pentucket Regional High School
Michael Roche Skills
Customer Experience
Solution Selling
Customer Relationship Management Crm
Salesforce.com
Call Center
Data Center
Start Ups
Software As A Service Saas
Telecommunications
Vendor Management
Process Improvement
IVR
Contact Centers
Professional Services
Managed Services
Telephony
Enterprise Software
SaaS
Management
Call Centers
Cloud Computing
Unified Communications
CRM
Customer Relationship Management
Software as a Service
Michael Roche Summary
Michael Roche, based in Boston, MA, US, is currently a Senior Vice President Operations at Drips. Michael Roche brings experience from previous roles at Five9, Valyant AI and Interactions LLC. Michael Roche holds a 1995 - 2000 Master Of Business Administration in Business @ University Of Massachusetts - Boston. With a robust skill set that includes Customer Experience, Solution Selling, Customer Relationship Management Crm, Salesforce.com, Call Center and more. Michael Roche has 1 emails and 1 mobile phone numbers on RocketReach.
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