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Michael Pointer Location
Bloomsburg, PA, US
Michael Pointer Work
Sr. AI Architect @ (February 2026 - Present)
Partner, AI Pros @ AI Pros (October 2024 - Present)
Senior Sales Engineer @ (November 2024 - December 2025)
Sr. AI Strategic Sales Director @ (January 2022 - October 2024)
AI Architect @ (August 2021 - January 2022)
Principal Architect AI and Cloud @ (July 2020 - July 2021)
Specialist Master, Analytics and Cognitive @ (November 2018 - July 2020)
Worldwide Technical Sales Leader @ (September 2014 - September 2018)
Technical Support Manager @ (May 2012 - August 2014)
Senior Director of Global Customer Support @ Vivisimo, Inc. (January 2006 - May 2012)
Manager, Technical Services and KM Process Engineer @ (January 1996 - January 2006)
Michael Pointer Education
University of Pittsburgh
MS (Physics)
1991-1992
Ohio University
BS (Physics, Philosophy)
1985-1989
Michael Pointer Skills
Pre-sales
Business Analysis
Cloud Computing
CRM
Professional Services
Enterprise Architecture
Quality Assurance
Integration
Enterprise Software
Knowledge Management
Program Management
Solution Selling
Technical Support
Agile Methodologies
Requirements Analysis
Solution Architecture
Software Development
Product Management
Software Project Management
Web Applications
AI Solution Architecture
AI Solutions
Account Management
Agentic Architecture
Amazon Web Services (AWS)
Architectural Design
Architecture
Artificial Intelligence
Atlassian Suite
Big Data
Big Data Analytics
Build Strong Relationships
Business Development
Business-to-Business (B2B)
Call Center Development
Cloud Applications
Cloud-Native Architecture
Coding Experience
Communication
Complex Sales
Computer Science
Consulting
Contact Center as a Service (CCaaS)
Customer Engagement
Customer Engineering
Customer Experience
Customer Facing Roles
Customer Requirements
Databases
Deep Learning
Demos
Development & delivery of training
Direct Sales
Docker
Documentation
ETL Tools
Elasticsearch
Enablement
Enterprise Search
Executive Coaching
Executive Reports
Executive Visibility
External Clients
Generative AI
Google Cloud Platform (GCP)
Kubernetes
Large Language Models (LLM)
Linux
MLOps
Machine Learning
Management
Microsoft Azure
Microsoft Azure Machine Learning
Product Offerings
Professional Services Automation
Project Management
Proof of Concept
Python (Programming Language)
REST APIs
SQL
SaaS
SaaS Sales
Sales
Sales Effectiveness
Sales Engineering
Sales Processes
Software as a Service (SaaS)
Solutions Engineering
Start-ups
Strategic Accounts
Strategic Initiatives
Strategy
Support Management
Team Leadership
Technical Presentations
Technical Understanding
Technology Adoption
Technology Management
Technology Solutions
TensorFlow
Troubleshooting
TypeScript
Value Realization
Voice of the Customer
Web Technologies
White Papers
Workshops
Customer Relations
Web Servers
Customer Support
Document Management
Operating Systems
Business Process
Customer Service
XML
Unix
Data Center
IT Management
ERP
Business Intelligence
Storage
Software Industry
Pre Sales
Start Ups
Development and Delivery of Training
Watson
Hadoop
Michael Pointer Summary
Michael Pointer, based in Bloomsburg, PA, US, is currently a Sr. AI Architect at Genesys. Michael Pointer brings experience from previous roles at AI Pros, Observe.AI, Talkdesk and VectorUSA. Michael Pointer holds a 1991 - 1992 MS in Physics @ University of Pittsburgh. With a robust skill set that includes Pre-sales, Business Analysis, Cloud Computing, CRM, Professional Services and more. Michael Pointer has 4 emails and 2 mobile phone numbers on RocketReach.
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