Michael McQuaid Email & Phone Number
Principal PS Consultant - North America @ Genesys
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Michael McQuaid Location
- Oak Ridge, TN, US
Michael McQuaid Work
- Principal PS Consultant - North America @ (April 2026 - Present)
- Director, CX Modernization @ (August 2024 - March 2026)
- Manager of Contact Center Technology @ (February 2023 - August 2024)
- Five9 Voice Engineer @ (April 2022 - February 2023)
- Senior Consultant and Five9 Engineer @ (August 2020 - April 2022)
- Genesys Cloud (formerly PureCloud) Contact Center Operations Engineer @ (December 2019 - August 2020)
- Contact Center Engineer and Telecom Analyst @ (July 2016 - April 2018)
- Telecom Analyst - Contact Center @ (December 2014 - July 2016)
- Telecom Manager (Platoon Sergeant, US Army - Signal Support Systems Specialist) @ (July 1995 - July 2002)
- Senior Consultant and Five9 Engineer @ (December 2020 - April 2022)
- Senior Voice Engineer @ Private (April 2019 - December 2019)
- Manager, Contact Center Engineering - Service Delivery @ (October 2018 - April 2019)
- ECS (Evolve Contact Suite) Contact Center Engineer @ (April 2018 - October 2018)
- Tier II VoIP Engineer @ (November 2012 - November 2014)
- PBX Field Engineer @ Phone America Corporation (September 2005 - November 2012)
Michael McQuaid Education
- US Army Signal Support Systems School 1995-1996
- Aon Business Development Leadership Program
Certificate of Completion (Business Leadership Principles)
- Genesys Designer for Developers 8.5
Genesys Designer for Developers 8.5 (Genesys Designer for Developers 8.5)
- SysAid Expert Administration Certification
SysAid is an ITSM (Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance.)
Michael McQuaid Summary
- Michael McQuaid, based in Oak Ridge, TN, US, is currently a Principal PS Consultant - North America at Genesys. Michael McQuaid brings experience from previous roles at Waterfield Tech, Beyond Finance, Vroom and Online Business Systems. Michael McQuaid holds a 1995 - 1996 US Army Signal Support Systems School. Michael McQuaid has 5 emails and 1 mobile phone numbers on RocketReach.
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