2009 -2022 Managing Principal - APS North America Technical Delivery @
2009 -2009 Operations Manager, East SS Team in GSS Onsite Services @
2003 -2009 Services Delivery Manager, Enterprise and Integrated Office Communications Product Implementation @ Avaya Inc.
2000 -2003 Business Process Manager, Out Tasking Services and Management Services Org @ Avaya Inc
1992 -2002 Army Engineer Officer Individual Ready Reserves @
1982 -1992 US Army Corps of Engineer Officer (active duty) @
1998 -2000 PSO Consultant and Project Manager @ Lucent Technologies Services Company & Volt Services Group
1995 -1998 Project Manager @ Quality Communications Inc.
1994 -1995 Facilities Manager @ Healthcare Recoveries, Inc.
1992 -1995 VP and Owner @ SCUBA Works
1993 -1994 Executive Officer @
Michael Hines Education
Golden Gate University
MS (Project & Systems Management)
1990-1993
University of Kentucky
BS (Geology)
1978-1982
Michael Hines Skills
Avaya Products
Integration
Social Media
Cross Functional Team
Leadership
Customer Satisfaction
VoIP
Program Management
Avaya Technologies
Start Ups
Cross Functional Team Leadership
Team Leadership
Training
Unified Communications
Services
Solution Selling
Strategic Planning
Enterprise Software
Sales
Management
Professional Services
Telecommunications
Cisco Technologies
Business Development
Avaya
Voice Over Ip Voip
Strategy
Business Process
Voice Over Ip
Michael Hines Summary
Michael Hines, based in Louisville, KY, US, is currently a Professional Services Director at Optivor Technologies, LLC. Michael Hines brings experience from previous roles at HITRC, AVAYA FEDERAL SOLUTIONS, INC. and Avaya Inc.. Michael Hines holds a 1990 - 1993 MS in Project & Systems Management @ Golden Gate University. With a robust skill set that includes Avaya Products, Integration, Social Media, Cross Functional Team, Leadership and more. Michael Hines has 2 emails and 1 mobile phone numbers on RocketReach.
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