Senior Associate Client Service – Client Service Team @ (August 2023 - December 2024)
Client Service Expert – Managed Accounts Team @ (April 2022 - August 2023)
Service Excellence Specialist @ (March 2021 - March 2022)
Senior Technical Claims Examiner @ (March 2020 - March 2021)
Advanced Claims Examiner @ (February 2018 - March 2020)
Claims Examiner, OSGLI @ (May 2014 - February 2018)
Claims Examiner @ (June 2013 - May 2014)
Dietary Aid @ (January 2008 - January 2011)
Michael Grillo Education
William Paterson University of New Jersey
Bachelor's degree (Psychology)
2007-2012
Michael Grillo Skills
Account Management
Active Listening
Business Process
Business Process Improvement
Casualty Claims
Casualty Insurance
Claim
Claim Investigation
Claims Handling
Claims Management
Claims Resolution
Claims Review
Collaborative Problem Solving
Communication
Creative Problem Solving
Customer Relations
Customer Satisfaction
Customer Service
Customer Support
Easily Adaptable
First Impressions
Group Insurance
Insurance
Insurance Claims
Investigation
Leadership
Lean Management
M.A.G.I.C.
Management
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Networking
Observation
Outlook
Persistence
Phone Etiquette
PowerPoint
Problem Solving
Process Improvement
Professional Phone Skills
Relationship Building
Subject Matter Expert
Team Building
Team Leadership
Term Life Insurance
Time Management
Michael Grillo Summary
Michael Grillo, based in Garfield, NJ, US, is currently a Research Analyst- Senior Specialist, Client Operations at BNY Pershing. Michael Grillo brings experience from previous roles at BNY Pershing and Prudential Financial. Michael Grillo holds a 2007 - 2012 Bachelor's degree in Psychology @ William Paterson University of New Jersey. With a robust skill set that includes Account Management, Active Listening, Business Process, Business Process Improvement, Casualty Claims and more. Michael Grillo has 2 emails and 1 mobile phone numbers on RocketReach.
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