Michael Burbank Email & Phone Number
Senior Director, Customer Success Operations @ Rocket Software
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Michael Burbank Location
- Waltham, MA, US
Michael Burbank Work
- Senior Director, Customer Success Operations @ (July 2019 - Present)
- Senior Customer Experience Analyst @ (January 2019 - July 2019)
- Customer Experience Analyst @ (September 2016 - December 2018)
- Customer Care Representative @ (April 2015 - September 2016)
- Purchasing Manager @ (September 2014 - March 2015)
- Order Management Representative @ (September 2013 - September 2014)
- Senior Customer Care Representative @ (April 2012 - September 2013)
Michael Burbank Education
- Irvine High School 2003-2006
- Irvine Valley College
Michael Burbank Skills
- Business Process Improvement
- Customer Advocacy
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Service
- Inventory Management
- Invoicing
- MS Excel Pivot Tables
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Net Promoter Score
- NetSuite
- Order Fulfillment
- Order Management
- Order Processing
- SAP
- SAP Products
- SalesForce Service Cloud
- Salesforce.com
- Salesforce.com Administration
- Voice of the Customer
Michael Burbank Summary
- Michael Burbank, based in Waltham, MA, US, is currently a Senior Director, Customer Success Operations at Rocket Software. Michael Burbank brings experience from previous roles at Rocket Software and JewelScent. Michael Burbank holds a 2003 - 2006 Irvine High School. With a robust skill set that includes Business Process Improvement, Customer Advocacy, Customer Experience Management, Customer Relationship Management (CRM), Customer Service and more. Michael Burbank has 1 mobile phone numbers on RocketReach.
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