2020 -2021 Supporting 5ca on Their WFH Cx Success Story @
2020 -now Council Member @
2016 -2019 Chief Executive Officer UK and South Africa @
2016 -2019 Chief Business Development Officer UK and South Africa @
2011 -2015 Executive Vice President, Business Development @
2009 -2011 Senior Director, Business Development EMEA @
2008 -2009 Vice President Sales and Customer Development @ Sykes Enterprises, Incorporated
1996 -2005 BDD @
Matthew Sims Education
University of Plymouth
Bachelor of Arts (Business Administration, Management, Business Administration and Management)
1994-1997
Stratford High School
Matthew Sims Skills
Customer Experience
Team Building
BPO
Call Center
Account Management
Sales
Customer Satisfaction
Business Development
Vendor Management
Team Management
Team Leadership
Lead Generation
Strategy
Sales Management
Contact Centers
New Business Development
Change Management
Business Process Improvement
Business Strategy
Management
Project Management
Outsourcing
Call Centers
CRM
Performance Management
Matthew Sims Summary
Matthew Sims, based in United Kingdom, is currently a President EMEA at Alorica. Matthew Sims brings experience from previous roles at 4t4consult, Coopah, Durhamlane and 5ca. Matthew Sims holds a 1994 - 1997 Bachelor of Arts in Business Administration, Management, Business Administration and Management @ University of Plymouth. With a robust skill set that includes Customer Experience, Team Building, BPO, Call Center, Account Management and more. Matthew Sims has 1 emails on RocketReach.
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