Matthew Ostrow Email & Phone Number
Manager of Product Support @ UKG
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Matthew Ostrow Location
- United States
Matthew Ostrow Work
- Manager of Product Support @ (December 2025 - Present)
- Associate Manager of Product Support @ (June 2023 - December 2025)
- Manager of Client Services Operations @ (January 2022 - June 2023)
- Manager of Client Services Operations @ (October 2020 - January 2022)
- Senior Service Desk Analyst @ (August 2019 - October 2020)
- Help Desk Tier 1 Support @ (April 2019 - April 2020)
- Product Specialist @ (April 2019 - June 2019)
- Software Support Analyst @ KBH Business Management Systems (January 2017 - December 2018)
- Customer Relations @ (January 2016 - May 2017)
Matthew Ostrow Education
- Old Dominion University
Bachelor of Science - BS (MULTI/INTERDISCIPLINARY STUDIES)
2012-2027 - Tidewater Community College
Associate of Science - AS (SOCIAL SCIENCES)
2018-2022
Matthew Ostrow Skills
- AI for Business Analysis
- Account Management
- American Sign Language
- Analytical Skills
- C++
- Calabrio
- Call Center Administration
- Call Control
- Client Relations
- Coaching
- Communication
- Contact Centers
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Representatives
- Data Analysis
- Deadline Oriented
- Enterprise Resource Planning (ERP)
- Generative AI Tools
- Interpersonal Communication
- Key Performance Indicators
- Leadership
- Management
- Microsoft Excel
- Microsoft Office
- Mobile Applications QA
- NICE Call Recording
- Operations Management
- Oral Communication
- Organization Skills
- Performance Appraisal
- Performance Metrics
- Problem Solving
- Product Management
- Project Management
- Quality Assurance
- Root Cause Analysis
- Salesforce Lightning
- Service Desk
- Service-Level Agreements (SLA)
- ServiceNow
- Software Quality Assurance
- Software Testing
- Team Building
- Team Leadership
- Teamwork
- Time Management
- Training
- Troubleshooting
- Unix Administration
- Zend Framework
Matthew Ostrow Summary
- Matthew Ostrow, based in United States, is currently a Manager of Product Support at UKG. Matthew Ostrow brings experience from previous roles at UKG, Hexaware Technologies and IQVIA. Matthew Ostrow holds a 2012 - 2027 Bachelor of Science - BS in MULTI/INTERDISCIPLINARY STUDIES @ Old Dominion University. With a robust skill set that includes AI for Business Analysis, Account Management, American Sign Language, Analytical Skills, C++ and more. Matthew Ostrow has 4 emails and 2 mobile phone numbers on RocketReach.
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