1994 -
1995 29S Sergeant in Charge of Communications Security @
1989 -
1995 36L Transportable Switching Systems Operator and Maintainer @
Matthew O'Connell Education
Ericsson Technical College
(Ericcson AXE 10)
1996
-
1997
Central Texas College
(Computer and Information Sciences, General)
1991
-
1995
Central Texas College
(Government)
1991
-
1992
Matthew O'Connell Skills
Written Communication
Ticketing Systems
Technical Support
Problem Solving
Office 365
Event Ticketing
Oral Communication
Executive-level Communication
Business Understanding
Troubleshooting
Multitasking
Incident Response
Communication
Clear Communications
Change Management
Managed Services
Voip
Unified Communications
Telecommunications
Mpls
Ip
Service Delivery
Contact Centers
Data Center
Cisco Technologies
Service Management
Team Building
Wireless
T1
Incident Management
Problem Management
Customer Escalation Management
People Management
Information Technology
Six Sigma
Continual Service Improvement
Lean
Voice over IP (VoIP)
Multiprotocol Label Switching (MPLS)
Internet Protocol (IP)
IT Service Management
Wireless Technologies
Cisco Systems Products
ServiceNow
UKG
ITIL
Multiprotocol Label Switching Mpls
Voice Over Ip Voip
Operations Management
Internet Protocol Ip
Management
Voice Over Ip
Multiprotocol Label Switching
Internet Protocol
Matthew O'Connell Summary
Matthew O'Connell, based in Enterprise, AL, US, is currently a Field Operations Specialist at Prime Power Services, LLC. Matthew O'Connell brings experience from previous roles at Unisys, Bell Techlogix, Inc. and BT - Global Services. Matthew O'Connell holds a 1996 - 1997 Ericsson Technical College. With a robust skill set that includes Written Communication, Ticketing Systems, Technical Support, Problem Solving, Office 365 and more. Matthew O'Connell has 5 emails and 1 mobile phone numbers on RocketReach.
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