Mary Ramirez Email & Phone Number

Regional Success Manager @ UKG

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Mary Ramirez Location

Chicago, IL, US

Mary Ramirez Work

2020 -now Regional Success Manager @
2016 -2020 Customer Success Manager @
2012 -2016 Customer Success Manager @
2004 -2012 Client Service Manager @
1998 -2004 Client Service Manager @
1987 -1997 Claims Manager @ UNITED HEALTHCARE/HEALTH SYSTEM CONSULTANTS

Mary Ramirez Skills

• Experience in leading or managing small and mid-size call centers.
• Development and maintenance of training programs.
• Communicate and develop relationships with technical staff.
• Facilitate and sponsors continuous training of the customer service team.
• Communicate business issues effectively with the customer service team.
• Nurture a culture of excellence that minimized customer escalations.
• Align distribution of workload and staffing requirements
• Act as liaison with all functional groups within the company
Call Center
Customer Relations
Coaching
Customer Satisfaction
Customer Service
Presidents Circle Award
Mentoring Of Staff
Employee Relations
Communication
Maintenance & Repair
Presidents Club
Training
Escalation
Liaison
Leadership
Recruiting
Salesforce.com
Employee Benefits
Talent Management
Payroll
Employee Training
Team Building
HRIS
Hiring
Vendor Management
Human Resources
Customer Retention
Call Centers
Management
Cold Calling
Account Management
Benefits Administration
Ceridian
Process Improvement
Analysis
CRM
Team Leadership
Performance Management
Outsourcing
Talent Acquisition
Time Management
Customer Experience
Artificial Intelligence (AI)
Artificial Intelligence for Business
• Experience in leading or managing small and mid-size call centers.
• Development and maintenance of training programs.
• Communicate and develop relationships with technical staff.
• Facilitate and sponsors continuous training of the customer service team.
• Communicate business issues effectively with the customer service team.
• Nurture a culture of excellence that minimized customer escalations.
• Align distribution of workload and staffing requirements
• Act as liaison with all functional groups within the company
Communicate and Develop Relationships With Technical Staff
Facilitate and Sponsors Continuous Training of the Customer Service Team
Align Distribution of Workload and Staffing Requirements
Communicate Business Issues Effectively With the Customer Service Team
Act as Liaison With All Functional Groups Within the Company
Nurture a Culture of Excellence That Minimized Customer Escalations
Development and Maintenance of Training Programs
Experience in Leading or Managing Small and Mid Size Call Centers
Maintenance and Repair
???????Development And Maintenance Of Training Programs
???????Communicate And Develop Relationships With Technical Staff
???????Experience In Leading Or Managing Small And Mid Size Call Centers
???????Align Distribution Of Workload And Staffing Requirements
???????Act As Liaison With All Functional Groups Within The Company
??????? Experience in Leading or Managing Small and Mid Size Call Centers
??????? Communicate and Develop Relationships With Technical Staff
??????? Act as Liaison With All Functional Groups Within the Company
??????? Development and Maintenance of Training Programs
??????? Align Distribution of Workload and Staffing Requirements

Mary Ramirez Summary

Mary Ramirez, based in Chicago, IL, US, is currently a Regional Success Manager at UKG (Ultimate Kronos Group). Mary Ramirez brings experience from previous roles at Ultimate Software, Ceridian and Magellan Behavioral Health. With a robust skill set that includes • Experience in leading or managing small and mid-size call centers., • Development and maintenance of training programs., • Communicate and develop relationships with technical staff., • Facilitate and sponsors continuous training of the customer service team., • Communicate business issues effectively with the customer service team. and more. Mary Ramirez has 4 emails and 4 mobile phone numbers on RocketReach.