Marque Hernandez Email & Phone Number
Director @ MCI
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Marque Hernandez Location
- Los Angeles, CA, US
Marque Hernandez Work
- Director @ (March 2022 - Present)
- Director of Customer and Employee Experience @ (March 2020 - March 2022)
- Accounts Receivable Collection Analyst @ (October 2018 - February 2020)
- Department Manager @ (April 2010 - January 2018)
- Collector @ Law Offices of Sidney Mickell (November 2009 - April 2010)
- Credit Collections Manager @ Nickent Golf (February 2007 - November 2009)
- Financial Services Representative @ (October 2006 - February 2007)
Marque Hernandez Education
- Citrus College 2002-2002
- Chaffey College
(Psychology)
1998-1998 - Biola University
(Psychology)
1995-1996
Marque Hernandez Skills
- Problem Solving
- Operational Strategy
- Analytical Skills
- Litmos
- Leadership
- Business Process Improvement
- Contact Center Management
- Workforce Planning
- Public Speaking
- Morale
- Tenacious Work Ethic
- Creative Problem Solving
- Business Analysis
- Management
- Operations Management
- Quality Assurance Management
- Project Management
- Portfolio Management
- Account Management
- Team Building
- Leadership Development
- Team Leadership
- Shift Leadership
- Strategic Planning
- Employee Relations
- Training & Development
- Customer Support
- Customer Service
- Negotiation
- Debt Collection
- Accounts Receivable (AR)
- Student Loans
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Power BI
- Microsoft Power Automate
- Microsoft Teams
- SharePoint
- Adobe Acrobat
- Workday
- Verint Workforce Management
- Five9
- Salesforce.com
- Articulate 360
- Artiva
- Crystal Reports
- SQL
- LexisNexis
- TLO
- Windows
- Mac
- Coaching
- Communication
- Critical Thinking
- Customer Experience Management
- Customer Satisfaction
- Embraces Change
- Executive Visibility
- Interpersonal Skills
- Relationship Building
- Social Media
- u.s. Fair Debt Collection Practices Act Fdcpa
- New Business Development
- Student Financial Aid
- Marketing
- Efta
- Strategy
- Student Affairs
- GLBA
- Marketing Strategy
- Training
- Data Entry
- Tcpa
- Business Development
- Budgets
- Skip Tracing
- Udaap
- u.s. Fair Debt Collection Practices Act
Marque Hernandez Summary
- Marque Hernandez, based in Los Angeles, CA, US, is currently a Director at MCI. Marque Hernandez brings experience from previous roles at Mammoth Tech, Residential Design Services, Collection Technology, Inc. and Law Offices of Sidney Mickell. Marque Hernandez holds a 2002 - 2002 Citrus College. With a robust skill set that includes Problem Solving, Operational Strategy, Analytical Skills, Litmos, Leadership and more. Marque Hernandez has 3 emails and 3 mobile phone numbers on RocketReach.
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