MCI Information

MCI is the holding company for a diverse lineup of tech-enabled business service operating companies. Driving modernization through digitalization, MCI ensures clients Do More For Less. MCI organically grows, acquires and operates companies that have synergistic product and service portfolios, including but not limited to customer contact center management, business process outsourcing, Omnichannel CX deployment, IT Services, customer software and app development, customer experience management, customer service & technical support, inside sales, collections/account receivable management, and BPO-as-a-service (BPOaaS). CX OUTSOURCING The power of big with the agility of small. CX operations, sales, & retention providing the talent and empathy of our award-winning front line team. 👍Customer Engagement Services 💹Revenue Growth Services 🏡Work at Home 🔐Secure, Stable & Scalable CX TECHNOLOGY Every channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. ⚙Automation, Data & Analytics ☁Cloud & Digital Engineering 🤳Digital Self-Service & Cost Mitigation 💻Technology & Systems Integration PROFESSIONAL SERVICES When you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. ♟Customer Experience Strategy ✏Experience Design 🖥Digital Transformation 📣Marketing Solutions MCI now employs 4,000+ talented individuals with 370+ diverse North American client partners across the following MCI brands: ✔Gravis Marketing ✔March East ✔MCI BPO ✔MCI BPOaaS ✔MCI Federal Services ✔OnBrand24 ✔Teletechnology ✔The Sydney Call Centre ✔Valor Intelligent Processing (VIP) MCI now supports clients across the globe 🌎, with service delivery taking place in North America, South America, Europe and Asia. Contact us today to see how MCI is the perfect fit for your brand!