Marlene Summers Email & Phone Number
Senior Vice President of Global Support @ ECI Software Solutions
5 free lookup(s).
Marlene Summers Location
- Austin, TX, US
Marlene Summers Work
- 2024 - now Senior Vice President of Global Support @
- 2020 - 2024 Vice President of Customer Support @
- 2019 - 2020 Vice President, Global Product Support (acquired by Salesforce) @
- 2016 - 2019 Vice President, Customer Support Services and Community @
- 2014 - 2015 Senior Director, Global Support @
- 2012 - 2014 Director, Global Support @
- 2011 - 2011 Senior Manager, Global Support @
- 2010 - 2011 Billing Care Manager @
- 2009 - 2010 Director of Support and Release Operations @ Marketbright, Inc.
- 2007 - 2009 SaaS Operations Project Manager @
- 2007 - 2007 Senior Program Manager @
- 2003 - 2007 Advisory Software Project Manager @
- 2000 - 2003 Staff Software Engineer @
- 1996 - 2000 IT Consultant, Web Designer @
- 1998 - 1998 Software Test Engineer @
Marlene Summers Education
- Quantic School of Business and Technology 2020 - 2022
- Colgate University 1996 - 2000
- Nyack College 1992 - 1996
Marlene Summers Skills
- Global Delivery
- Culture Development
- Customer Service
- Strategic Thinking
- Escalations Management
- Contact Centers
- Customer Success
- Customer Experience
- Account Management
- Support Management
- Change Management
- Cross Cultural Management
- Help Desk Support
- Executive Leadership
- Customer Satisfaction
- E-commerce
- Requirements Analysis
- SaaS
- SDLC
- Cross-functional Team Leadership
- Transportation
- Virtualization
- RFID+
- Sales Engineering
- Product Management
- Go-to-market Strategy
- Integration
- Enterprise Software
- Cloud Computing
- SQL
- Program Management
- Salesforce.com
- CRM
- Solution Selling
- Analytics
- Software Development
- Process Improvement
- Professional Services
- Strategy
- SharePoint
- Databases
- Business Intelligence
- Software Project Management
- Project Management
- Leadership
- Customer Support
- Business Process Improvement
- Software Development Life Cycle (SDLC)
- Customer Relationship Management (CRM)
- Software as a Service (SaaS)
- Software as a Service Saas
- Software
- Application Development
- DBMS
- Microsoft Office
- Public Speaking
- Customer Relationship Management Crm
- Software Development Life Cycle Sdlc
- Go to Market Strategy
- E Commerce
- Marketing
- Cross Functional Team Leadership
- Computer Science
- Management
- Software as a Service
- Customer Relationship Management
- Software Development Life Cycle
Marlene Summers Summary
- Marlene Summers, based in Austin, TX, US, is currently a Senior Vice President of Global Support at ECI Software Solutions. Marlene Summers brings experience from previous roles at Salesforce, Vlocity and Zuora. Marlene Summers holds a 2020 - 2022 Quantic School of Business and Technology. With a robust skill set that includes Global Delivery, Culture Development, Customer Service, Strategic Thinking, Escalations Management and more. Marlene Summers has 2 emails and 4 mobile phone numbers on RocketReach.
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