Marlene Summers Email & Phone Number
Senior Vice President of Global Support @ ECI Software Solutions
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Marlene Summers Location
- Austin, TX, US
Marlene Summers Work
- Senior Vice President of Global Support @ (March 2024 - Present)
- Vice President of Customer Support @ (June 2020 - March 2024)
- Vice President, Global Product Support (acquired by Salesforce) @ (July 2019 - July 2020)
- Vice President, Customer Support Services and Community @ (January 2016 - July 2019)
- Senior Director, Global Support @ (September 2014 - December 2015)
- Director, Global Support @ (January 2012 - August 2014)
- Senior Manager, Global Support @ (April 2011 - December 2011)
- Billing Care Manager @ (October 2010 - March 2011)
- Director of Support and Release Operations @ (April 2009 - October 2010)
- SaaS Operations Project Manager @ (October 2007 - July 2009)
- Senior Program Manager @ (March 2007 - October 2007)
- Advisory Software Project Manager @ (May 2003 - March 2007)
- Staff Software Engineer @ (June 2000 - May 2003)
- Software Test Engineer @ (May 1998 - September 1998)
- IT Consultant, Web Designer @ (September 1996 - May 2000)
Marlene Summers Education
- Quantic School of Business and Technology
Executive MBA
2020-2022 - Colgate University
Bachelor’s Degree (Computer Science)
1996-2000 - Nyack College
Diploma
1992-1996
Marlene Summers Skills
- Global Delivery
- Culture Development
- Customer Service
- Strategic Thinking
- Escalations Management
- Contact Centers
- Customer Success
- Customer Experience
- Account Management
- Support Management
- Change Management
- Cross Cultural Management
- Help Desk Support
- Executive Leadership
- Customer Satisfaction
- E-commerce
- Requirements Analysis
- SaaS
- SDLC
- Cross-functional Team Leadership
- Transportation
- Virtualization
- RFID+
- Sales Engineering
- Product Management
- Go-to-market Strategy
- Integration
- Enterprise Software
- Cloud Computing
- SQL
- Program Management
- Salesforce.com
- CRM
- Solution Selling
- Analytics
- Software Development
- Process Improvement
- Professional Services
- Strategy
- SharePoint
- Databases
- Business Intelligence
- Software Project Management
- Project Management
- Leadership
- Customer Support
- Business Process Improvement
- Software Development Life Cycle (SDLC)
- Customer Relationship Management (CRM)
- Software as a Service (SaaS)
- Software as a Service Saas
- Software
- Application Development
- DBMS
- Microsoft Office
- Public Speaking
- Customer Relationship Management Crm
- Software Development Life Cycle Sdlc
- Go to Market Strategy
- E Commerce
- Marketing
- Cross Functional Team Leadership
- Computer Science
- Management
- Software as a Service
- Customer Relationship Management
- Software Development Life Cycle
Marlene Summers Summary
- Marlene Summers, based in Austin, TX, US, is currently a Senior Vice President of Global Support at ECI Software Solutions. Marlene Summers brings experience from previous roles at Salesforce, Vlocity and Zuora. Marlene Summers holds a 2020 - 2022 Executive MBA @ Quantic School of Business and Technology. With a robust skill set that includes Global Delivery, Culture Development, Customer Service, Strategic Thinking, Escalations Management and more. Marlene Summers has 4 emails and 6 mobile phone numbers on RocketReach.
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Sarah Hagan
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Riz Karim
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Jeremy Munn
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Todd Sanders
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Laryssa Alexander
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Scott Duman
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