Jeremy Munn Email & Phone Number
Vice President of Customer Support @ ECI Software Solutions
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Jeremy Munn Location
- Kirkland, WA, US
Jeremy Munn Work
- 2026 -now Vice President of Customer Support @
- 2024 -2026 Sr. Director of Customer Support @
- 2023 -2023 VP, Customer Support @
- 2020 -2023 Sr. Director, Support and Success Operations @
- 2016 -2020 Sr. Director, Support and Success Operations @
- 2014 -2016 Director, Customer Support - Web, Self-Service and Content Management @
- 2012 -2014 Director, Customer Service - Program Management @
- 2010 -2012 Sr. Manager, Customer Experience @
- 2008 -2010 Sr. Manager, Web and Social Media @
- 2006 -2008 Manager, Product and Service Launch @
- 2005 -2006 Sr. Analyst, Customer Support Analytics @
- 2004 -2005 Analyst II, Launch Strategy and Planning @
- 1998 -2004 Financial Consultant @
- 1996 -1998 Customer Service Representative (CSR II - Personal Banker) @
Jeremy Munn Education
- Seattle University
Master of Business Administration - MBA
2004-2007 - University of Washington Bothell School of Business
Bachelor of Arts - BA (Business Administration and Management, General)
1997-1999 - Bellevue College
Associate of Arts and Sciences - AAS (Business Administration)
1994-1997 - Redmond High School
High School Diploma (Certificate of Proficiency in Business Adminstration)
1991-1994
Jeremy Munn Skills
- Cross-functional Team Leadership
- Vendor Management
- Strategy
- Program Management
- Process Improvement
- Customer Experience
- Management
- Leadership
- Business Process Improvement
- Call Centers
- Customer Service
- Business Analysis
- Project Management
- Forecasting
- Team Leadership
- Telecommunications
- Recruiting
- Business Process
- Customer Satisfaction
- Product Management
- Training
- Analysis
- Sales
- Call Center
- Operations Management
- Coaching
- Wireless
- Employee Training
- Business Requirements
- Social Media
- Content Management
- Knowledge Management
- Project Planning
- Budgets
- People Management
- IVR
- Continuous Improvement
- Contract Negotiation
- Product Launch
- Salesforce.com
- P&L Management
- Financial Analysis
- Website Management
- Strategy Development
- Six Sigma
- Workforce Management
- BPO
- Customer Journey Mapping
- Customer Self Service
- Business Process Design
- Cross Functional Team Leadership
- Customer Success
- Software As A Service Saas
- Change Management
- User Experience Ux
- User Experience
- Software as a Service
Jeremy Munn Summary
- Jeremy Munn, based in Kirkland, WA, US, is currently a Vice President of Customer Support at ECI Software Solutions. Jeremy Munn brings experience from previous roles at ECI Software Solutions, Conversica, Outreach and DocuSign. Jeremy Munn holds a 2004 - 2007 Master of Business Administration - MBA @ Seattle University. With a robust skill set that includes Cross-functional Team Leadership, Vendor Management, Strategy, Program Management, Process Improvement and more. Jeremy Munn has 2 emails and 3 mobile phone numbers on RocketReach.
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