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Mark Wooley Location
St. Louis, MO, US
Mark Wooley Work
Vice President, Contact Center Practice Leader @ (January 2020 - Present)
Vice President Global Workforce Management @ (January 2019 - January 2020)
Regional Director, Communications and Service Delivery @ (January 2017 - January 2019)
Senior Director, Service Delivery @ (January 2010 - January 2017)
Mark Wooley Education
Eastern Illinois University
B.S. (Economics)
Southern Illinois University Edwardsville, IL & Walgreens University, Deerfield, IL
Post Graduate Work (Business)
Mark Wooley Skills
Process Improvement
Leadership Development
Strategy
Outsourcing
Enterprise Software
Management Consulting
Vendor Management
Customer Experience
Business Process Improvement
Leadership
Workforce Management
Change Management
Cross-functional Team Leadership
Business Analysis
Call Center
Business Transformation
Management
Business Process
CRM
Call Centers
Operations Management
Customer Relationship Management (CRM)
Contact Centers
Strategic Planning
Team Building
Project Management
Customer Service
Team Leadership
Consulting
Account Management
Business Development
Program Management
Training
Customer Satisfaction
Service Delivery
Business Strategy
Microsoft Office
Team Management
P&L Management
Telecommunications
Performance Management
Employee Engagement
Coaching
Strategic Partnerships
Quality Management
Workforce Planning
Mail Order Pharmacy
Pharmacy
Microsoft Word
Cross Functional Team Leadership
Public Speaking
Retail
Customer Relationship Management Crm
Customer Contact
Customer Relationship Management
Mark Wooley Summary
Mark Wooley, based in St. Louis, MO, US, is currently a Vice President, Contact Center Practice Leader at Customer Care Advisory. Mark Wooley brings experience from previous roles at The Results Companies, American Medical Response and Walgreens. Mark Wooley holds a B.S. in Economics @ Eastern Illinois University. With a robust skill set that includes Process Improvement, Leadership Development, Strategy, Outsourcing, Enterprise Software and more. Mark Wooley has 6 emails and 4 mobile phone numbers on RocketReach.
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