Mark McDermott Email & Phone Number
IQor - SVP Corporate Optimization and Shared Services @ iQor
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Mark McDermott Location
- Barrington, IL, US
Mark McDermott Work
- iQor - SVP Corporate Optimization and Shared Services @ (October 2024 - Present)
- Chief Information Officer @ (November 2023 - September 2024)
- Senior Vice President Strategic Client Engagement and Business Transformation @ (March 2023 - November 2023)
- Senior Vice President Client Solutions - Technology and Media and Entertainmant Portfolio @ (December 2018 - December 2022)
- Senior Vice President IT Operations and Interim CIO @ (May 2016 - December 2018)
- SVP IT-Business Engagement and Technology Innovation @ (February 2012 - July 2016)
- Chief Information Officer @ (March 1996 - February 2012)
- VP Information Technology @ Discovery Zone Inc (April 1994 - March 1996)
- Vice President Technology Services @ (January 1983 - March 1994)
Mark McDermott Skills
- Customer Retention
- Call Center
- Outsourcing
- Workforce Management
- Data Transformation
- BPO
- Customer Experience
- Transition Management
- Software Project Management
- Vendor Management
- Requirements Analysis
- Contact Centers
- Customer Satisfaction
- Telecommunications
- Call Centers
- Program Management
- Operations Management
- Offshoring
- Telemarketing
- Business Analysis
- Process Improvement
- Inbound Marketing
- Management
- CRM
- Team Management
- SaaS
- Executive Management
- Disaster Recovery
- Business Process Improvement
- Service Delivery
- Business Intelligence
- Call Center Development
- Leadership
- Strategy
- IT Management
- Avaya
- Business Process
- ACD
- Business Transformation
- IT Strategy
- Business Development
- Microsoft Office
- Marketing
- Customer Relationship Management Crm
- Business Process Outsourcing Bpo
- Business Process Outsourcing
- Customer Relationship Management
Mark McDermott Summary
- Mark McDermott, based in Barrington, IL, US, is currently a iQor - SVP Corporate Optimization and Shared Services at iQor. Mark McDermott brings experience from previous roles at TSI - Transworld Systems Inc. and Alorica. With a robust skill set that includes Customer Retention, Call Center, Outsourcing, Workforce Management, Data Transformation and more. Mark McDermott has 2 emails and 4 mobile phone numbers on RocketReach.
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