IQor - SVP Corporate Optimization and Shared Services @ iQor
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Mark McDermott Location
Barrington, IL, US
Mark McDermott Work
2024 -
now iQor - SVP Corporate Optimization and Shared Services @
2023 -
2024 Chief Information Officer @
2023 -
2023 Senior Vice President Strategic Client Engagement and Business Transformation @
2018 -
2022 Senior Vice President Client Solutions - Technology and Media and Entertainmant Portfolio @
2016 -
2018 Senior Vice President IT Operations and Interim CIO @
2012 -
2016 SVP IT-Business Engagement and Technology Innovation @
1996 -
2012 Chief Information Officer @
1994 -
1996 VP Information Technology @ Discovery Zone Inc
1983 -
1994 Vice President Technology Services @
Mark McDermott Skills
Customer Retention
Call Center
Outsourcing
Workforce Management
Data Transformation
BPO
Customer Experience
Transition Management
Software Project Management
Vendor Management
Requirements Analysis
Contact Centers
Customer Satisfaction
Telecommunications
Call Centers
Program Management
Operations Management
Offshoring
Telemarketing
Business Analysis
Process Improvement
Inbound Marketing
Management
CRM
Team Management
SaaS
Executive Management
Disaster Recovery
Business Process Improvement
Service Delivery
Business Intelligence
Call Center Development
Leadership
Strategy
IT Management
Avaya
Business Process
ACD
Business Transformation
IT Strategy
Business Development
Microsoft Office
Marketing
Customer Relationship Management Crm
Business Process Outsourcing Bpo
Business Process Outsourcing
Customer Relationship Management
Mark McDermott Summary
Mark McDermott, based in Barrington, IL, US, is currently a iQor - SVP Corporate Optimization and Shared Services at iQor. Mark McDermott brings experience from previous roles at TSI - Transworld Systems Inc. and Alorica. With a robust skill set that includes Customer Retention, Call Center, Outsourcing, Workforce Management, Data Transformation and more. Mark McDermott has 2 emails and 3 mobile phone numbers on RocketReach.
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