Mark Budd Email & Phone Number
Director, Customer Success Transformation Team @ Genesys
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Mark Budd Location
- Saint John, NB, CA
Mark Budd Work
- Director, Customer Success Transformation Team @ (December 2025 - Present)
- Global PMO Director, Customer Success @ (October 2022 - November 2025)
- Director, Value Management Office - Customer Success and Services @ (April 2019 - October 2022)
- Global Cloud PMO Leader, Professional Services @ (January 2016 - April 2019)
- Project Manager, Professional Services @ (September 2013 - December 2015)
- Senior Customer Success Manager, CustomerCare @ (January 2013 - September 2013)
- Senior Service Delivery Manager @ (September 2011 - January 2013)
- Service Delivery Manager @ (May 2009 - September 2011)
- Technical Support Analyst @ (August 2006 - May 2009)
- Mine Engineer, Student Work Term @ (May 2005 - September 2005)
- Supervisor @ (June 1996 - September 2004)
Mark Budd Education
- University of New Brunswick
Bachelor of Science in Engineering (Electrical and Electronics Engineering)
2000-2006
Mark Budd Skills
- AI Adoption
- Agile Methodologies
- Artificial Intelligence (AI)
- Business Transformation
- CTI
- Call Center
- Call Centers
- Change Management
- Cloud Computing
- Communication
- Contact Centers
- Cross-functional Team Leadership
- Customer Service
- Customer Success
- Data Analysis
- Design Thinking
- E-Learning
- Emotional Intelligence
- Engineering
- Escalations Management
- Event Planning
- Forecasting
- French
- Genesys
- Growth Mindset
- IVR
- Integration
- Problem Solving
- Professional Services
- Program Management
- Project Management
- Routing
- SIP
- SaaS
- Service Delivery
- Supervisory Skills
- System Deployment
- Teaching
- Telecommunications
- Telephony
- Troubleshooting
- Unified Communications
- VoIP
- Cross Functional Team Leadership
Mark Budd Summary
- Mark Budd, based in Saint John, NB, CA, is currently a Director, Customer Success Transformation Team at Genesys. Mark Budd brings experience from previous roles at Genesys. Mark Budd holds a 2000 - 2006 Bachelor of Science in Engineering in Electrical and Electronics Engineering @ University of New Brunswick. With a robust skill set that includes AI Adoption, Agile Methodologies, Artificial Intelligence (AI), Business Transformation, CTI and more. Mark Budd has 3 emails and 1 mobile phone numbers on RocketReach.
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