Graduate Certificate (Grad Certificate in Software Engineering)
1991
-
1992
UNSW
Bachelor of Engineering (Electrical Engineering)
1983
-
1986
Malcolm Thompson Skills
Call Center
Telecommunications
Business Intelligence
Management Consulting
Strategic Planning
Process Engineering
Solution Selling
Customer Experience
Process Improvement
Business Objects
Data Warehousing
RFP
ITIL
Integration
Outsourcing
Product Management
Strategy
Analytics
Unified Communications
Service Delivery
Call Centers
Cloud Computing
CRM
SaaS
SIP
Vendor Management
VoIP
Enterprise Software
Solution Architecture
IVR
Change Management
Enterprise Architecture
Genesys
Cross-functional Team Leadership
Contact Centers
Workforce Management
Strategic Partnerships
Business Analysis
PMP
Management
Marketing Strategy
Leadership
Managed Services
Business Transformation
Telephony
Pre-sales
CTI
Go-to-market Strategy
Business Process
Program Management
Pre Sales
Customer Service
Go to Market Strategy
Cross Functional Team Leadership
Strategic Marketing
Consulting
Malcolm Thompson Summary
Malcolm Thompson, based in Sydney, NSW, AU, is currently a Director at ensighted. Malcolm Thompson brings experience from previous roles at Adaptivity Consulting and Genesys. Malcolm Thompson holds a 1999 - 1999 Grad Certificate in Grad Certificate in Marketing @ Monash University. With a robust skill set that includes Call Center, Telecommunications, Business Intelligence, Management Consulting, Strategic Planning and more. Malcolm Thompson has 2 emails and 1 mobile phone numbers on RocketReach.
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