2023 -
now Advisor: Conversational Ai, Automation, Productivity @
2015 -
2023 Head of Customer Experience Solutions @
2013 -
2015 Director APAC Business Consulting @
2011 -
2013 Practice Manager Business Consulting Asia - Pacific @ Genesys Laboratories
2008 -
2011 Principal Business Consultant @ Genesys Laboratories / Alcatel - Lucent Enterprise
2005 -
2008 Director @ Customer Interactions Pty Ltd
2005 -
2008 Senior Business Consultant @ Genesys Laboratories
2001 -
2005 Senior Contact Centre Business Analyst @ Energy Australia
Greg Hedges Education
University of Auckland
Master of International Business (Strategic Change Management in Services, Trade in Services in the Asia Pacific)
1997
-
2000
Greg Hedges Skills
Leadership
Customer Experience
Solution Selling
Speech Recognition
Social Media
Banking
Business Transformation
Stakeholder Management
Genesys
VoIP
User Experience
Customer Satisfaction
Telecommunications
Business Analysis
CTI
Business Development
Negotiation
Team Management
Team Leadership
Process Improvement
Quality Assurance
Workforce Management
SIP
Strategy
Management Consulting
IVR
ACD
Business Continuity
Contact Centers
Professional Services
Program Management
Managed Services
Business Process
Change Management
Telephony
Enterprise Software
Business Intelligence
Business Process Improvement
SaaS
Management
Inbound Marketing
Project Management
Solution Development
Outsourcing
Pre Sales
Service Delivery
Call Centers
System Deployment
Cloud Computing
Integration
CRM
Project Delivery
Performance Management
Greg Hedges Summary
Greg Hedges, based in Sydney, NSW, AU, is currently a Advisor: Conversational Ai, Automation, Productivity at Ensighted. Greg Hedges brings experience from previous roles at Nuance Communications, Genesys, Genesys Laboratories and Genesys Laboratories / Alcatel - Lucent Enterprise. Greg Hedges holds a 1997 - 2000 Master of International Business in Strategic Change Management in Services, Trade in Services in the Asia Pacific @ University of Auckland. With a robust skill set that includes Leadership, Customer Experience, Solution Selling, Speech Recognition, Social Media and more. Greg Hedges has 1 emails and 1 mobile phone numbers on RocketReach.
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