Greg Hedges Email & Phone Number
Advisor: Conversational Ai, Automation, Productivity @ Ensighted
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Greg Hedges Location
- Sydney, NSW, AU
Greg Hedges Work
- Advisor: Conversational Ai, Automation, Productivity @ (July 2023 - Present)
- Head of Customer Experience Solutions @ (February 2015 - June 2023)
- Director APAC Business Consulting @ (July 2013 - January 2015)
- Practice Manager Business Consulting Asia - Pacific @ Genesys Laboratories (August 2011 - June 2013)
- Principal Business Consultant @ Genesys Laboratories / Alcatel - Lucent Enterprise (October 2008 - August 2011)
- Director @ Customer Interactions Pty Ltd (March 2005 - September 2008)
- Senior Business Consultant @ Genesys Laboratories (March 2005 - September 2008)
- Senior Contact Centre Business Analyst @ Energy Australia (June 2001 - February 2005)
Greg Hedges Education
- University of Auckland
Master of International Business (Strategic Change Management in Services, Trade in Services in the Asia Pacific)
1997-2000
Greg Hedges Skills
- ACD
- Automation
- Banking
- Business Analysis
- Business Continuity
- Business Intelligence
- Business Process
- Business Process Improvement
- Business Transformation
- CRM
- CTI
- Call Centers
- Change Management
- Cloud Computing
- Consultancy
- Contact Centers
- Conversational AI
- Customer Experience
- Customer Satisfaction
- Enterprise Software
- Genesys
- IVR
- Inbound Marketing
- Integration
- Managed Services
- Management
- Management Consulting
- Negotiation
- Outsourcing
- Performance Management
- Pre-sales
- Process Improvement
- Professional Services
- Program Management
- Project Delivery
- Project Management
- Quality Assurance
- SIP
- SaaS
- Service Delivery
- Service Design
- Social Media
- Solution Development
- Solution Selling
- Speech Recognition
- Stakeholder Management
- Strategy
- System Deployment
- Team Leadership
- Team Management
- Telecommunications
- Telephony
- VoIP
- Workforce Management
- Leadership
- User Experience
- Business Development
- Pre Sales
Greg Hedges Summary
- Greg Hedges, based in Sydney, NSW, AU, is currently a Advisor: Conversational Ai, Automation, Productivity at Ensighted. Greg Hedges brings experience from previous roles at Nuance Communications, Genesys, Genesys Laboratories and Genesys Laboratories / Alcatel - Lucent Enterprise. Greg Hedges holds a 1997 - 2000 Master of International Business in Strategic Change Management in Services, Trade in Services in the Asia Pacific @ University of Auckland. With a robust skill set that includes ACD, Automation, Banking, Business Analysis, Business Continuity and more. Greg Hedges has 1 emails and 1 mobile phone numbers on RocketReach.
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