Mainak Basu Email & Phone Number
Business Process Lead @ CogentHub
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Mainak Basu Location
- Kolkata, WB, IN
Mainak Basu Work
- 2022 - now Business Process Lead @
- 2020 - now Customer Service Team Lead @ Startek Customer Service Private Limited (Kolkata)
- 2020 - 2022 Customer Service Team Lead @
- 2017 - 2020 Customer Service Team Lead @
- 2014 - 2017 Supervisor consultant @ Daiilatis investment Pvt Ltd
- 2014 - 2017 Team Supervisor @ Dailatis Investment Pvt Ltd
- 2011 - 2014 Sr associate @
- 2009 - 2011 Associate @ Ibm Daksh Kolkata
Mainak Basu Education
- Great Learning
Product Management (Product Management)
2023 - 2023 - The great learning
Block chain
2023 - 2023 - ISBM University
Master of Business Administration - MBA
2018 - 2021 - ISBM University
Master of Business Administration - MBA (Operations Management and Supervision)
2018 - 2020 - Manab bharti university
Graduate (Fine/Studio Arts, General)
2010 - 2012
Mainak Basu Skills
- Business Process
- On-call Support
- Coaching
- Analytical Skills
- Talent Management
- Tagging percentage, CSAT, RR, PCD(Quality), Attrition, shrinkage, Logging hours, AHT
- Business Relationship Management
- Employee Engagement
- People Management
- Customer Loyalty
- Team Building
- Process Improvement
- Contact Centers
- Customer Experience
- Customer Support
- Customer Service
- Training
- Customer Satisfaction
- Customer Relationship Management (CRM)
- Training & Development
- Team Management
- Team Leadership
- Management
- Business Process Outsourcing (BPO)
- Operations Management
- Customer Service Operations
- Call Center Administration
- Employee Relations
- Problem Solving
- Communication
- Leadership
- Time Management
- Customer Service Management
- Employee Relationships
- Teamwork
- Customer Engagement
- Team Motivation
- Team Mentoring
Mainak Basu Summary
- Mainak Basu, based in Kolkata, WB, IN, is currently a Business Process Lead at CogentHub. Mainak Basu brings experience from previous roles at Startek Customer Service Private Limited (Kolkata), Startek, Imperial Telecom Limited and Daiilatis investment Pvt Ltd. Mainak Basu holds a 2023 - 2023 Product Management in Product Management @ Great Learning. With a robust skill set that includes Business Process, On-call Support, Coaching, Analytical Skills, Talent Management and more. Mainak Basu has 1 emails and 1 mobile phone numbers on RocketReach.
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