Luke Williams Email & Phone Number

Chief Customer Experience and Research Officer @ PG Forsta

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Luke Williams Location

Verona, NJ, US

Luke Williams Work

Chief Customer Experience and Research Officer @ (May 2025 - Present)
Senior Director, Global Head of CX Measurement and Insight @ (September 2021 - May 2025)
Board Advisor @ (March 2023 - March 2025)
Director, Distinguished Principal Analyst - XM Institute @ (April 2020 - September 2021)
Director, Global Head of Financial Services (interim) @ (April 2019 - July 2020)
Director, Global Head of Customer Experience (CX) Strategy and Thought Leadership @ (October 2016 - April 2020)
Corporate Vice President - Client Care Program @ (February 2015 - October 2016)
Head of Research Methods and Head of Consulting @ (January 2012 - February 2015)
Vice President, Financial services @ (October 2010 - January 2012)
Multiple: Director and Senior Manager and Manager and Senior Analyst and Analyst @ (March 2007 - October 2010)
Adjunct MBA Instructor - Market Research - Business School @ (January 2009 - June 2009)
Head Coach, Men's Lacrosse @ University of Durham (UK) (January 2005 - January 2007)

Luke Williams Education

UCLA Anderson School of Management
Certificate (Leadership Development Program)
2015-2016
Durham University
MA (Research Methodology and Quantitative Methods)
2005-2007
Rutgers University
BA
2001-2003
St. Lawrence University 1997-1999
Delbarton School 1990-1996
Northfield Mount Hermon

Luke Williams Skills

France
Global Experience
Research Projects
Chile
Market Share
Perspective
Employee Loyalty
Book Chapters
Market Intelligence
Consumer Behaviour
Argentina
Commercial Real Estate
Turf
Trade Publications
Articles
Marketing Research
Trusted Advisor
Germany
Interviews
Measurements
Asia
Product Development
Tor
Project Management
Czech Republic
Guides
Internal Audit
Competitive Intelligence
Sociology
Minitab
Ski
Orienting
Net
Qualitative Research
Quantitative Analytics
Books
Customer Satisfaction
General Practitioner
Market Analysis
Business Intelligence
Sweden
Americas
Finance
Examining
Vovici
Customer Experience Management
Shares
Services
Asset Allocation
Conferences
GUI
Project Estimation
Visibility
Mexico
SPSS
Budgeting
Enterprise Software
Forest
Software Lifecycle
Financial Services
Thought Leadership
Advertising Research
Brazil
Leisure
Focus Groups
Business Services
Golang
Postal
Factor Analysis
Sustainability
Netherlands
Medical Diagnostics
Statistics
Problem Definition
Europe
Online Research
Services Marketing
Colorado
Academic
Strategies
Market Research
Span
Communication
Business Alignment
Colombia
Canada
Microsoft Word
Qualtrics
Brand Equity
Service Management
Data Processing
Budgets
Customer Insight
Face to Face
Automotive
Yahoo
R
International Research
Customer Retention
Happiness
Surveying
Brand Loyalty
Portfolio
Formulation
Ethnography
Pca
Metrics
Revenue
Research
Retail
Management Consulting
Loyalty Programs
Strategic Planning
Engagements
Managerial Finance
International
Survey Research
Social Influence
Syntax
Wall Street
Business Information
Selling
Cart
New York
Philosophy
New Business Development
Business Review
Retail Banking
Acm
Conference Proceedings
Sampling
Fortune
Reporting
Simmons
China
Venezuela
Survey Design
Investments
Customer Service
Italy
Publishing
England
Conjoint Analysis
Linear
Research Design
India
Plastics
Evaluation
Russia
Marketing
Allegiance
C
Means
Fluency
Design
Hp Enterprise Solutions
Creating Efficiencies
Payments
Fielding
Responsibility
Travel
Country
Facts
CRM
Fortune 500
Publications
Problem Identification
Skiing
Secondary Research
Trading
Training and Development
Banking
Consulting
Regression Testing
Data Reduction
Media
Cluster Analysis
Consumer Behavior
Quantitative Research
Regression Analysis
Bayesian
Predictive Modeling
Business Development
Daily Deals
Organizational Behavior
Airlines
Detail
Experienced Speaker
Logit
Suite
Training
Guidance
Consumer
Google Groups
Management
Operations
Correlation
Writing
CATI
Strategy
Critical Thinking
Strategic Consulting
CHAID
A/B testing
Primary Research
Blueprinting
Database Marketing
Problem Solving
Dallas
Normalization
JBoss Seam
Logistic Regression
Addressing
Return on Investment
Vendors
Denver
SAS
Consumer Insight
DIY
Report Writing
Covering
Maxdiff
Spain
Online Moderation
Public Speaking
HEV
Presentations
Insurance
Methodology
Platforms
Business Insights
Reports
Segmentation
Pdf
Failure
Wise
Universities
Analytics
Nielsen
Customer Experience Consulting
Word of Mouth
Questionnaires
Serving
Questionnaire Design

Luke Williams Summary

Luke Williams, based in Verona, NJ, US, is currently a Chief Customer Experience and Research Officer at PG Forsta. Luke Williams brings experience from previous roles at Microsoft, Voxco and Qualtrics. Luke Williams holds a 2015 - 2016 Certificate in Leadership Development Program @ UCLA Anderson School of Management. With a robust skill set that includes France, Global Experience, Research Projects, Chile, Market Share and more. Luke Williams has 5 emails and 3 mobile phone numbers on RocketReach.