Michelle Northrop Email & Phone Number
Head of Customer Experience @ Discuss
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Michelle Northrop Location
- Honeoye Falls, NY, US
Michelle Northrop Work
- Head of Customer Experience @ (November 2025 - Present)
- Head of Customer Experience @ (October 2024 - November 2025)
- SVP, Global Customer Support @ Send Word Now (August 2012 - November 2025)
- SVP, Global Customer Support @ Send Word Now (August 2012 - October 2024)
- Associate Director of Customer Support @ Send Word Now (January 2014 - June 2017)
- Director of Customer Support @ Send Word Now (January 2015 - October 2015)
- Client Support Manager @ Send Word Now (August 2012 - January 2014)
- VP, Global Customer Support @ (June 2017 - October 2024)
- Client Services Representative @ Tango Media Systems (October 2011 - August 2012)
- Technical Writer and Trainer @ (March 2011 - November 2011)
- Client Support Representative @ (October 2008 - April 2011)
- Data Coordinator @ (February 2008 - October 2008)
- Media Trainee @ (October 2007 - February 2008)
Michelle Northrop Education
- State University of New York Cortland
Bachelors (Communications, Sport Management)
2003-2007
Michelle Northrop Skills
- Technical Writing
- Training & Development
- Troubleshooting
- Microsoft Office
- Personable
- Dedicated
- Flexible
- Technical Training
- SharePoint
- Software Documentation
- Content Management
- Project Planning
- Training
- Networking
- Technical Support
- Quality Assurance
- Visio
- Managed Hosting
- Microsoft SQL Server
- SQL
- Salesforce.com
- Databases
- CRM
- Project Management
- Web Applications
- XML
- CSS
- HTML
- Vendor Management
- Data Analysis
- Software Project Management
- Software Development
- Linux
- Access
- Oracle
- Business Analysis
- Team Leadership
- Analysis
- SaaS
- Integration
- SDLC
- Process Improvement
- Management
- Diversity & Inclusion
- Allyship
- Public Speaking
- Editing
- Training &Amp
- Strategic Planning
- Training and Development
- Leadership
- PowerPoint
- Microsoft Excel
- Development
Michelle Northrop Summary
- Michelle Northrop, based in Honeoye Falls, NY, US, is currently a Head of Customer Experience at Discuss. Michelle Northrop brings experience from previous roles at Voxco and Send Word Now. Michelle Northrop holds a 2003 - 2007 Bachelors in Communications, Sport Management @ State University of New York Cortland. With a robust skill set that includes Technical Writing, Training & Development, Troubleshooting, Microsoft Office, Personable and more. Michelle Northrop has 3 emails and 4 mobile phone numbers on RocketReach.
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