2023 -
2024 Vice President - Conversions and Strategic Services, Retirement Plan Services @
2020 -
2023 Vice President - Client Services and Administration, Retirement Operations @
2017 -
2020 Assistant Vice President, Retirement Plan Services Call Center @
2012 -
2017 Director, Call Center Operations @
2010 -
2012 Manager, Call Center Operations @
2006 -
2010 Manager, Call Center Operations @
2006 -
2006 Outbound Sales Supervisor @ Medco
2002 -
2006 Call Center Manager @
2001 -
2002 Outbound Business Banker @
1997 -
2001 Associate Broker @
Luke Stroh Education
West Texas A&M University College of Business
Master of Business Administration - MBA
2020
Indiana Institute of Technology
B.S. (Business Administration)
2017
Indiana Institute of Technology
Associate of Arts (A.A.) (Business Administration)
2014
Luke Stroh Skills
Call Center
Customer Experience
Customer Retention
Customer Satisfaction
Process Improvement
Vendor Management
Workforce Management
Telephony
Operations Management
Customer Service
Account Management
Training
Telecommunications
Sales
Salesforce.com
Management
Team Leadership
Product Management
Project Management
Cross-functional Team Leadership
Call Centers
Sales Operations
Troubleshooting
Leadership
CRM
Direct Sales
Team Building
Call Center Development
Forecasting
Program Management
Contact Centers
Cross Functional Team Leadership
Luke Stroh Summary
Luke Stroh, based in Fort Wayne, IN, US, is currently a Head of Retirement Operations at Transamerica. Luke Stroh brings experience from previous roles at Lincoln Financial Group and Frontier Communications. Luke Stroh holds a Master of Business Administration - MBA @ West Texas A&M University College of Business. With a robust skill set that includes Call Center, Customer Experience, Customer Retention, Customer Satisfaction, Process Improvement and more. Luke Stroh has 3 emails and 3 mobile phone numbers on RocketReach.
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