Luke Gray Email
Research, Analysis, and Insight Lead @ Financial Ombudsman Service
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Luke Gray Location
- London, GB
Luke Gray Work
- 2020 - now Research, Analysis, and Insight Lead @
- 2019 - 2020 Data Analyst @
- 2018 - 2019 Management Information Systems Specialist @
- 2015 - 2017 Strategy and Insight Manager @
- 2013 - 2015 Analytics Manager @
- 2012 - 2013 Senior Cost Analyst @
- 2007 - 2012 Capacity Planning Analyst and Developer @
- 2006 - 2007 Banking Associate @
- 2001 - 2006 Customer Services Officer @
Luke Gray Education
- Barking College
Statistics (Physics, Accountancy)
2000 - 2001 - The Ockendon School 1996 - 2000
Luke Gray Skills
- Business Analysis
- Stakeholder Management
- Banking
- Data Analysis
- Microsoft Excel
- Data Manipulation
- Problem Solving
- Data Modeling
- VBA
- Capacity Planning
- Requirements Gathering
- SQL
- Requirements Analysis
- Microsoft SQL Server
- Databases
- Oracle
- Database Design
- Business Intelligence
- Human Resource Planning
- Commercial Models
- Product Cost Analysis
- Benefit Cost Analysis
- Cost Allocation
- Customer Experience
- Call Centers
- Aspect ACD
- Change Management
- Statistics
- Operational Risk
- Risk Management
- Strategy
- Retail Banking
- Customer Satisfaction
- Net Promoter Score
- Customer Insight
- Business Transformation
- People Management
- CRM Databases
- Business Process Improvement
- Management
- Continuous Improvement
- Project Delivery
- CRM
- Analysis
- Financial Services
- R
- R Shiny
- RStudio
- Voice of the Customer
Luke Gray Summary
- Luke Gray, based in London, GB, is currently a Research, Analysis, and Insight Lead at Financial Ombudsman Service. Luke Gray brings experience from previous roles at Southend on Sea Borough Council, Havering College of Further & Higher Education and Royal Bank of Scotland. Luke Gray holds a 2000 - 2001 Statistics in Physics, Accountancy @ Barking College. With a robust skill set that includes Business Analysis, Stakeholder Management, Banking, Data Analysis, Microsoft Excel and more. Luke Gray has 1 emails on RocketReach.
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