LucidCX Information

The complex device sector moves fast. So should its support. Matt Dyson and Bill Turner founded LucidCX in 2004 to build innovative and clever solutions to the problem of servicing increasingly complex devices. We offer an interactive product-knowledge library, detailed step-by-step troubleshooters, detailed articles, an advanced cognitive search engine, deal calculators, repairs and returns avoidance, training and education plans, and diagnostics. All our solutions are designed for ease-of-use by non-experts and enable seamless navigation throughout all the processes and channels your staff and customers need. All information is in-depth and comprehensive. Customers easily self-serve, and support staff have all the information and tools they need at their fingertips. Our products integrate easily with your existing systems and are designed to be customisable to suit each client’s unique business needs. We understand that different clients have different needs. That is why all solutions are designed to be customisable to suit each client’s unique business requirements. All solutions require zero installation and are easily integrable. All are white-labeled, ready to be fitted with your branding. There’s no need to buy multiple platforms or systems. We provide full coverage at every customer touchpoint.