Luca Maggiolo Email
Director General @ Captura e-learning
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Luca Maggiolo Location
- Peru
Luca Maggiolo Work
- Director General @ (July 2018 - Present)
- Director de Operaciones y Soporte Operacional @ (May 2017 - June 2018)
- Gerente de Operaciones @ (January 2017 - May 2017)
- Call Center Manager @ (July 2016 - January 2017)
- Business Performance and Quality Manager Latam @ (April 2015 - July 2016)
- Cofundador @ (December 2013 - April 2015)
- Gerente de Calidad y Formación @ (February 2010 - October 2013)
- Jefe de Calidad y Formación @ (May 2007 - February 2010)
- Supervisor de Servicios Financieros @ (September 2006 - May 2007)
- Coordinador de Programa @ (June 2004 - August 2006)
- Supervisor de Turnos @ (January 2000 - January 2003)
Luca Maggiolo Education
- Universidad ESAN
Diploma de Finanzas para Directivos no Financieros (Finanzas, general)
2017-2017 - The Open University
Bachelor (Business Studies)
2006-2013 - The Open University
Diploma (Spanish)
2006-2008 - The Open University
Certificate (Social Sciences)
2004-2005 - Oswego High School
(U.S.) High School Diploma
1991-1992 - Istituto Tecnico Commerciale E. Montale
High School Diploma (Languages)
1986-1991 - The Open University
Luca Maggiolo Skills
- Customer Satisfaction
- Process Improvement
- Outsourcing
- Customer Experience
- Customer Service
- Training
- Quality Management
- Problem Solving
- Management
- Coaching
- COPC
- Change Management
- Contact Centers
- Quality Assurance
- Call Centers
- Call Center Development
- Training & Development
- E-Learning
- Team Leadership
- E-learning Development
- Social Media
- Team Management
- Employee Training
- COPC Registered Coordinator
- Workforce Management
- Operations Management
- Operational Excellence
- Telemarketing
- CRM
- Customer Relations
- Cross-functional Team Leadership
- Quality Systems
- BPO
- Recruiting
- Service Delivery
- Mentoring
- Administración y dirección de empresas
- Administración de procesos
- Formación de empleados
- Redes sociales
- Aprendizaje electrónico
- Cambio organizacional
- Centros de contacto
- Subcontratación
- Training and Development
- Language Skills
- Compliance Audits
- Articulate
- E Learning
- Quality Auditing
- Cross Functional Team Leadership
- E Learning Development
- Business Process Improvement
- Process Management
- Web Interactions
- Liderazgo de equipos
Luca Maggiolo Summary
- Luca Maggiolo, based in Peru, is currently a Director General at Captura e-learning. Luca Maggiolo brings experience from previous roles at Dynamicall and Transcom. Luca Maggiolo holds a 2017 - 2017 Diploma de Finanzas para Directivos no Financieros in Finanzas, general @ Universidad ESAN. With a robust skill set that includes Customer Satisfaction, Process Improvement, Outsourcing, Customer Experience, Customer Service and more. Luca Maggiolo has 1 emails on RocketReach.
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