Lorna Devlin Location
- Belfast, GB
Lorna Devlin Work
- 2022 - now Senior Director @
- 2020 - 2022 Director WFM @
- 2018 - 2020 Associate Director, WFM @
- 2017 - 2018 Senior Manager WFM @
- 2015 - 2017 WFM Manager UK, Europe @
- 2012 - 2015 Resource Planning Team Leader @
- 2008 - 2012 Resource Planner @
- 2007 - 2008 Workflow specialist @
- 2006 - 2007 Queue Manager @
- 2006 - 2006 CSR @
- 2005 - 2006 Sales and Marketing Manager @
- 2005 - 2005 Sales Team Manager @
- 2004 - 2005 OB sales agent @
- 2003 - 2004 PT Trainee CAD developer @ Nortel
Lorna Devlin Education
- Queen's University Belfast
(Astrophysics)
2002 - 2004
Lorna Devlin Skills
- Workforce Management
- Contact Centers
- Management
- Forecasting
- Project Planning
- Call Center
- IEX
- Customer Experience
- Sla
- Outsourcing
- BPO
- Team Management
- Avaya
- Service Delivery
- Performance Management
- Resource Management
- Process Improvement
- Telecommunications
- Account Management
- Data Analysis
- Workforce Planning
- Call Centers
- Workforce Development
- TotalView
- Training
- Leadership
- Analysis
- Team Leadership
- Strategic Planning
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Project Management
Lorna Devlin Summary
- Lorna Devlin, based in Belfast, GB, is currently a Senior Director at Concentrix. Lorna Devlin brings experience from previous roles at Concentrix. Lorna Devlin holds a 2002 - 2004 Queen's University Belfast. With a robust skill set that includes Workforce Management, Contact Centers, Management, Forecasting, Project Planning and more. Lorna Devlin has 2 emails on RocketReach.
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