www.the-gem.com was established in 2000 and is a privately owned outsource contact centre based in Belfast. Over the years we have established an enviable track record of delivering innovative services for market leading organisations across a wide range of geographic regions, sectors and channels. gem delivers an exceptional customer service experience through the passion of our people, who come from a broad range of backgrounds and a broad range of cultures. Employing over 600 people across our 3 facilities, gem is dedicated to delivering outstanding results for our clients and our performance has been recognised through the many industry awards we have received for recruitment, training, innovative use of technology and business development. Whether you are a client or a member of our staff, gem delivers on promises, exceeds expectations and focuses on how we can best work together to deliver an exceptional level of customer service.
View Top Employees from gemWebsite | http://www.the-gem.com |
Revenue | $136.3 million |
Employees | 1,644 (301 on RocketReach) |
Founded | 1999 |
Address | 9 Lanyon Place, Belfast, Northern Ireland BT1 3LP, GB |
Phone | +44 28 9022 7777 |
Technologies |
ASP.NET,
YouTube,
Network Solutions
+17 more
(view full list)
|
Industry | Outsourcing/Offshoring, Grocery Retail, Multi-Channel (Email, Retail, Telephone, Forum Support, Social Media, SMS and live chat), Multi-Lingual (32 Languages) Contact Services; Client Sectors I, Retail, Telecoms, Technology, Gaming, Media, Financial Service And Government |
Keywords | Outsourced Customer Service Solutions, Customer Service, Bpo, Contact Center, Offshore, Outsourced Call Center Services, Customer Experience, Customer Relationship Management, Business Process Outsourcing |
SIC | SIC Code 514 Companies, SIC Code 51 Companies |
NAICS | NAICS Code 44 Companies, NAICS Code 445 Companies |
Looking for a particular gem employee's phone or email?
The gem annual revenue was $136.3 million in 2024.
John Smith is the IT Director of gem.
301 people are employed at gem.
gem is based in Belfast, Northern Ireland.
The NAICS codes for gem are [44, 445].
The SIC codes for gem are [514, 51].