LiveSupport.com Information

Add the Live Support chat widget to your website and start talking to customers in minutes. Live chat gives you brand a voice and let you talk to customers in real-time. Allow your customers the option to communicate with your customer service agents through web-based chat or using thier SMS program right on their phones. Live Chat is a fast and direct way for customers to get support in real time with a real person. Customers are 3 times more likely to make a purchase when your reach out with a chat, and 87% of customers require some type of live support when making a transaction online. Create proactive campaigns using LiveSupport to reduce cart abandonment and increase conversions. Improve Customer Satisfaction by Solving Problems Faster. 3 out of 5 American's said they would try a new brand or company for a better Customer Service experience and 44% of customers surveyed by Forrester said that having a live person answer support during an online purchase is the most important feature that a website can offer. With LiveSupport.com, agents are able to help more customers in a shorter period of time, and customers are able to chat with agents on their preferred device. Why Unified Communication in Customer Support Matters. The ability for a customer to be on the go while also resolving an issue using their SMS app leaves a positive perception of a company. Texting in the sales process can leave to conversion gains of more than 100%, and 52% of customers would prefer texting customer support over their current preferred form of communication!