Li Chen Email & Phone Number
Customer Success Manager @ Tarro
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Li Chen Location
- Chattanooga, TN, US
Li Chen Work
- 2023 -now Customer Success Manager @
- 2019 -2021 Senior Client Manager @
- 2018 -2019 Senior Account Manager - Team Leader @
- 2017 -2019 BD Manager @ Bon App!
- 2015 -2017 Account Manager @
- 2013 -2015 Leadership Consultant @
- 2012 -2013 Office Manager @
- 2010 -2012 Management Trainee @
Li Chen Education
- East China Normal University 2006-2010
Li Chen Skills
- Enterprise Accounts
- Service Delivery Management
- Escalation Process
- Customer Reference
- Written Communication
- Case Studies
- Business Case Preparation
- Software Implementation
- Customer Product Training
- Business Process Improvement
- Build Strong Relationships
- Renewals
- Onboarding
- CSM
- Quarterly Reporting
- Statements of Work (SOW)
- Partner Relationship Management
- Big-Picture Thinking
- Service Delivery
- Leadership
- Operational Excellence
- Customer Satisfaction (CSAT)
- Client Onboarding
- Customer Advocacy
- Technical Understanding
- Goal Setting
- Project Planning
- Project Delivery
- People Management
- External Communications
- Enablement
- Customer-Focused Selling
- Business Reviews
- Data Analytics
- Complex Sales
- Talent Strategy
- Sales Target Management
- Sales Acumen
- C-Level
- Technical Sales Presentations
- Strategic Consulting
- Partnerships
- Strategic Partnerships
- Lead Qualification
- Technology Software
- Voice of the Customer
- User Adoption
- Quota Achievement
- Escalations Management
- Google Workspace
- Attention to Detail
- Account Planning
- Quantitative Research
- Critical Thinking
- Interpersonal Communication
- Customer-Focused Service
- Account Relationship
- Account Executives
- Startups
- Timelines
- Deal Closure
- Strategy
- Presentation Skills
- Market Data
- Analytical Skills
- Multi-task & Handle High-volume Workloads
- Communication Training
- Project Management Software
- Google Docs
- Client Relations
- Sales Processes
- Customer Experience Analysis
- Learning & Development Solutions
- Market Intelligence
- Customer Experience
- E-Commerce
- Consumer Research
- Training and Development (HR)
- Customer Relationship Management (CRM)
- Account Management
- Competitive Intelligence
- Business Development
- Talent Management
- Negotiation
- Project Management
- Research
- Marketing Strategy
- Performance Management
- Sales Management
- Business Strategy
- Teamwork
- Training
- Organizational Development
- Mandarin
- Individual Assessment
- Leadership Development
Li Chen Summary
- Li Chen, based in Chattanooga, TN, US, is currently a Customer Success Manager at Tarro. Li Chen brings experience from previous roles at CXG, Mintel, Bon App! and Edward Lynx. Li Chen holds a 2006 - 2010 East China Normal University. With a robust skill set that includes Enterprise Accounts, Service Delivery Management, Escalation Process, Customer Reference, Written Communication and more. Li Chen has 3 emails on RocketReach.
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