CXG Information

CXG is the leading data-driven consulting and solutions partner to premium and luxury brands, turning insight into retail execution and performance. Working with over 220 leading luxury brands worldwide, CXG helps identify and quantify performance gaps across the entire customer journey, enabling brands to recover value and drive measurable commercial results. CXG acts as a fully integrated partner across the retail performance value chain, combining strategic consulting, deep consumer insights, performance measurement, CX and EX programs, market intelligence, and scalable capability building through in-person and digital learning. By seamlessly connecting insight and execution, CXG closes the loop from strategy to execution ensuring consistent impact on the ground and continuous improvement. Operating globally, CXG combines this consumer intelligence with a strong network of CX experts in every market and scalable digital solutions, enabling brands to deploy execution with precision, consistency, and local relevance across markets and boutique networks. Founded in 2006, CXG operates in 85 countries, with 12 offices worldwide and a team of over 260 professionals.