Leisha Carter Email & Phone Number
Head of Workforce Management @ Customer Driven Solutions
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Leisha Carter Location
- Brisbane City, QLD, AU
Leisha Carter Work
- 2019 -now Head of Workforce Management @
- 2018 -2018 Delivery Manager @
- 2017 -2018 Delivery Manager @
- 2013 -2016 Operational Analytics Manager @
- 2012 -2013 Customer Installations Planning Manager @
- 2011 -2012 Workforce Strategy and Analysis Manager @
- 2009 -2011 Resource Manager @
- 2008 -2009 Workforce Planning and Forecast Analyst - Bau and Projects @
- 2008 -2008 Management Information Analyst - Sales and Collections @
- 2006 -2008 Resource Planner @
- 2004 -2006 Real Time Analyst @
- 2001 -2004 Various Positions @
- 2000 -2001 Senior Consultant @
Leisha Carter Education
- Swinburne University of Technology 2011-2012
- Catholic College Bendigo
Leisha Carter Skills
- Leadership
- Customer Experience
- Stakeholder Management
- Employee Engagement
- IEX
- Data Analysis
- Workforce Planning
- Forecasting
- Call Routing
- Telecommunications
- Business Analysis
- Team Management
- Speech Analytics
- Team Leadership
- Process Improvement
- Workforce Management
- Strategy
- IVR
- ACD
- Contact Centers
- Business Process
- Change Management
- Customer Service
- Telephony
- Business Process Improvement
- Management
- Project Management
- Outsourcing
- Analytics
- Call Centers
- Service Delivery
- Integration
- Analysis
- Project Delivery
- Performance Management
- Vendor Management
- Customer Relationship Management
- Account Management
- Operations Management
- Business Strategy
- Strategic Planning
- Business Planning
- Training
- Coaching
- Business Process Outsourcing
- Financial Analysis
- Budgeting
- Event Management
Leisha Carter Summary
- Leisha Carter, based in Brisbane City, QLD, AU, is currently a Head of Workforce Management at Customer Driven Solutions. Leisha Carter brings experience from previous roles at Probe Group, Salmat and Foxtel. Leisha Carter holds a 2011 - 2012 Swinburne University of Technology. With a robust skill set that includes Leadership, Customer Experience, Stakeholder Management, Employee Engagement, IEX and more. Leisha Carter has 1 emails on RocketReach.
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