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Kylie Bailey Location
Adelaide, SA, AU
Kylie Bailey Work
Director - Complaints @ (January 2026 - Present)
Director - Global Contact Centres @ (January 2021 - Present)
Associate Director - Global Contact Centres @ (June 2019 - January 2021)
Associate Director - Mobile Service @ (May 2016 - June 2019)
Platinum Customer Experience Centre Manager @ (June 2012 - May 2016)
Call Centre Manager @ (June 2008 - June 2012)
Customer Service Centre and Repair Development Manager @ (January 2006 - June 2008)
Claims Administration Manager @ (October 2005 - January 2006)
Customer Relations Manager @ (January 2003 - September 2005)
Kylie Bailey Education
Washington State University
Bachelors
Kylie Bailey Skills
Telecommunication Services
Contact Center Management
Call Center
Management
NICE Call Recording
Team Leadership
Customer Experience
Leadership Development
Performance Improvement
Data Analysis
Outsourcing
Telecommunications
Call Centers
Business Process
Stakeholder Management
Business Requirements
Leadership
Contact Centers
Change Management
Strategic Planning
Kylie Bailey Summary
Kylie Bailey, based in Adelaide, SA, AU, is currently a Director - Complaints at Optus. Kylie Bailey brings experience from previous roles at Optus. Kylie Bailey holds a Bachelors @ Washington State University. With a robust skill set that includes Telecommunication Services, Contact Center Management, Call Center, Management, NICE Call Recording and more. Kylie Bailey has 2 emails and 1 mobile phone numbers on RocketReach.
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