Strategic Planning and Implementation, Staff Training and Leadership, Program and Project Management, Customer Satisfaction and Retention, Professional Relationship Building, Customer Engagement Strategies, Contract Negotiation Process Handling, Product Adoption, Business Growth and Advancement, Quality Control and Assurance, Budget Administration, Customer Experience Management, Service Delivery and Management, Profit and Sales Optimization, Process Improvement Initiatives, Consultative Sale Solution, Customer Base Expansion, Client Needs Assessment, Product Life Cycle Management, Performance Metrics Evaluation, Account Handling, Customer Service and Support, Marketing Campaigns and Activities, Brand Awareness Optimization, Client Portfolio Enhancement, Planning and Implementation, Client Satisfaction and Retention, Team Building and Leadership, Reports Generation, Stakeholders Collaboration, Client Feedback Analysis, Communication Program Management, Social Media and Website Handling, Time Management and Multitasking, Problem Identification and Resolution, SAAS (software as a service)
Customer Experience Management
Service Delivery Management
Sales Funnel Optimization
Client Feedback Analysis
Process Improvement
Problem Identification and Resolution
B2C Marketing
CRM software
Social Media
CRM
SaaS
Strategy
Recruiting
Consulting
Professional Services
BBQ
Non Profit Development
Business to Business B2b
Microsoft Excel
Cross Functional Team Leadership
Public Speaking
Business to Business
Kevin Smith Summary
Kevin Smith, based in Evanston, IL, US, is currently a Client Technology Manager at Helion Technologies. Kevin Smith brings experience from previous roles at TheCRM, TheCRM Corporation, Bringg and Yext. Kevin Smith holds a 2016 - 2016 Master of Arts - MA, Organizational Leadership @ Gonzaga University. With a robust skill set that includes SAS (Software), Renewal Retention, Data Analysis, Customer Success, Customer Experience and more. Kevin Smith has 4 emails and 1 mobile phone numbers on RocketReach.
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