Helion Technologies Information

Every dealership ends up in the same place. 10+ vendors, nobody owning the whole system, an internal IT hire seeing the problem for the first time. We've seen it 2,000 times. Helion Technologies has worked exclusively with automotive franchised and heavy truck dealerships since 1997. Managed IT, managed cybersecurity, continuous compliance for the FTC Safeguards Rule, and Tekion Certified DMS enablement, delivered by one accountable team instead of four different vendors. Fully managed, or co-managed alongside the IT staff you already have. As AI tools reach the shop floor, we extend the same compliance model to cover AI governance. What that looks like day to day: 2,000+ dealerships under management, 35,000+ dealership employees supported daily, and an 82-second average response time to reach a live agent. Not a ticket queue. It's actual people. Live coverage runs 6am to midnight Eastern, Monday through Saturday, and after-hours, weekend, and field support are included in the number rather than billed separately. 98% of our clients stay. 4.9 stars across 242 Google reviews, with 15+ of our technicians named by clients by name. Here's the part most providers won't say out loud. We won't inherit a mess and work around it. If a dealership isn't ready to standardize, we won't take them on. That's the only way we can stand behind one team, one standard, and no finger-pointing. Headquartered in Baltimore, MD. Serving dealerships nationwide.