Kevin Johnson Email & Phone Number
Sr. Director of Operations @ Call Center Optimization Group
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Kevin Johnson Location
- Albuquerque, NM, US
Kevin Johnson Work
- Sr. Director of Operations @ (January 2023 - Present)
- Senior Director, Client Services @ (July 2019 - August 2020)
- Senior Director, Client Services @ (May 2015 - June 2019)
- Consultant, Solutions Development @ Convergys (May 2014 - April 2015)
- Business Director @ Stream Global Services (January 2008 - May 2014)
- Sr. Operations Manager and Director, Site Operations @ Stream Global Services (December 2004 - January 2008)
- Sr. Program Manager and Site Director @ (January 2002 - September 2004)
- Assistant Site Director @ (January 1995 - January 2002)
Kevin Johnson Education
- Indiana University Indianapolis
Kevin Johnson Skills
- Time Management
- Strategic Thinking
- Customer Service
- Call Center Administration
- Project Delivery
- New Business Development
- Customer Interaction
- Software as a Service (SaaS)
- Business Analysis
- Customer Support
- Management Consulting
- Program Management
- Project Management
- Customer Loyalty
- Recruiting
- Negotiation
- People Management
- Sales Operations
- Client Services
- Team Leadership
- Change Management
- Account Management
- Business Relationship Management
- Coaching
- Communication
- Leadership Development
- Business Strategy
- Outsourcing
- Contact Centers
- Team Management
- Service Delivery
- Leadership
- Sales
- Customer Experience
- Performance Management
- Customer Satisfaction
- Call Centers
- BPO
- Operations Management
- Vendor Management
- Workforce Management
- Call Center Development
- CRM
- Call Center
- Business Process Outsourcing (BPO)
- Business Process Improvement
- Offshoring
- Nearshore
- Transition Management
- Customer Relationship Management (CRM)
- Microsoft Office
- Services
- Business Process Outsourcing Bpo
- Strategy
- Marketing
- Business Process Outsourcing
Kevin Johnson Summary
- Kevin Johnson, based in Albuquerque, NM, US, is currently a Sr. Director of Operations at Call Center Power. Kevin Johnson brings experience from previous roles at Everise, IBEX | Global, Convergys and Stream Global Services. Kevin Johnson holds a Indiana University Indianapolis. With a robust skill set that includes Time Management, Strategic Thinking, Customer Service, Call Center Administration, Project Delivery and more. Kevin Johnson has 1 emails and 4 mobile phone numbers on RocketReach.
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