Breaking through the automation glass ceiling with the Resolution Learning Loop™ @ Zendesk
I led the team that identified, coined, described and launched Zendesk's Resolution Learning Loop (TM) continuous improvement capability. It became a central feature of our Resolution Platform positioning in 2026. @ Zendesk
10 of Zendesk's top 2024 product launches. @ Zendesk
2024 was an amazing year for innovation in the Zendesk product. I'm proud of my PMM team who led 8 of our top 10 launches outlined in this blog. @ Zendesk
Video: What is workforce management (WFM)? | Zendesk @ Zendesk
SEO? Explainer video? Rebranded acquisition? Check, check, check. Messaging from my team coming to life before the big (re)launch of Tymeshift as Zendesk WFM. @ Zendesk
Liberty London uses AI Intelligent Triage to Personalize Customer Service @ Zendesk
Kevin Boyer Education
University of Oregon
1986 - 1988
Weber State University
1983 - 1986
Brigham Young University
(Communication)
1981 - 1983
Kevin Boyer Skills
New Business Development
Marketing Strategy
Sales Management
Public Relations
Sales
Business Development
Association Management
Resource Management
Salesforce.com Administration
Leadership
Kevin Boyer Summary
Kevin Boyer, based in Chicago, IL, US, is currently a Vice President, Product Marketing at Parloa. Kevin Boyer brings experience from previous roles at Zendesk. Kevin Boyer holds a 1986 - 1988 University of Oregon. With a robust skill set that includes New Business Development, Marketing Strategy, Sales Management, Public Relations, Sales and more. Kevin Boyer has 9 emails and 1 mobile phone numbers on RocketReach.
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