Kenneth Hicks Email & Phone Number
Senior Technical Support Engineer @ ThousandEyes (part of Cisco)
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Kenneth Hicks Location
- Durham, NC, US
Kenneth Hicks Work
- Senior Technical Support Engineer @ (September 2025 - Present)
- Customer Support Engineer @ (February 2022 - September 2025)
- Customer Support Engineer @ Ava Security (January 2019 - February 2022)
- High Touch Technical Support Engineer @ (March 2016 - December 2018)
- Customer Support Engineer @ (August 2012 - March 2016)
- Assistant Manager @ Thunder Valley Family Entertainment Center (December 2005 - July 2012)
Kenneth Hicks Education
- Virginia Tech
Bachelor of Applied Science (BASc) (Business Information Technology)
2010-2012 - Virginia Western Community College
Associate of Science (A.S.) (Information Technology)
2008-2010
Kenneth Hicks Skills
- CCNA
- CCNA Video
- CCNA Voice
- CTM
- CTMS
- Cisco
- Cisco Call Manager
- Cisco IOS
- Cisco Technologies
- Cisco TelePresence Management Suite
- Cisco TelePresence Server
- Cisco Telepresence
- Cisco Video Communications Server
- Customer Service
- Javascript
- Networking
- Python
- RHEL
- Red Hat Linux
- Routers
- Security
- Switches
- TCP/IP
- TMS
- Tandberg
- TelePresence Endpoints
- Telepresence
- Troubleshooting
- Unified Communications
- VoIP
- Windows Server
Kenneth Hicks Summary
- Kenneth Hicks, based in Durham, NC, US, is currently a Senior Technical Support Engineer at Cisco ThousandEyes. Kenneth Hicks brings experience from previous roles at Next DLP, Ava Security and Cisco. Kenneth Hicks holds a 2010 - 2012 Bachelor of Applied Science (BASc) in Business Information Technology @ Virginia Tech. With a robust skill set that includes CCNA, CCNA Video, CCNA Voice, CTM, CTMS and more. Kenneth Hicks has 2 emails on RocketReach.
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