Keith Lee Email & Phone Number

Global Head of Solutions @ Foundever

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Keith Lee Location

Austin, TX, US

Keith Lee Work

Global Head of Solutions @ (October 2020 - Present)
AVP, Client Partner @ Sutherland (January 2016 - August 2020)
Director of Operations and Site Director @ (October 2013 - December 2015)
Vice President Client Services @ (February 2012 - October 2013)
Sr. Area Manager, Quality and M and P and Process — AT and T ConnecTech @ (May 2010 - February 2012)
Area Manager, Business Data Support @ (February 2008 - April 2010)
Consumer Data Support Manager @ (November 2005 - February 2008)
Advanced Network Services Representative @ (October 2004 - November 2005)
Customer Care Representative II @ (November 2001 - October 2004)
Non-Commissioned Officer, SGT 11M Mechanized Infantry and Brigade‑Level Logistics (S4) @ (January 1998 - October 2001)
Plant Production Supervisor @ North East Cleaners (January 1995 - December 1997)

Keith Lee Education

St. Edward's University
BBA in Finance
2002-2007
Non-Commissioned Officer Academy
Non-Commissioned Officer (Primary Leadership Development Course)
2001-2001
North Tonawanda High School
High School Diploma (General)
1989-1993

Keith Lee Skills

AI‑Enabled CX
Account Management
Budget Management
Business Architecture
Business Development
Business Process Improvement
Business Process Outsourcing (BPO)
CRM
Call Center
Call Centers
Coaching
Commercial Governance
Contact Center Technology
Contact Centers
Contract Negotiation
Cross-functional Collaborations
Cross-functional Team Leadership
Customer Experience
Customer Experience (CX) Strategy
Customer Journey Design
Customer Journeys
Customer Retention
Customer Satisfaction
Customer Service
Deal Governance
Deal Strategy
Deal Structures
Digital Transformation
Global Delivery Models
Go-to-Market Strategy
Innovation Strategy
Invoicing
Labor Relations
Leadership
Logistics Management
Maintenance Management
Management
Military
Military Leadership
Mobile Devices
NCOA
Negotiation
Omnichannel CX
Onboarding
Operations Management
Outsourcing
Outsourcing Strategy
P&L
P&L Results
People Management
Performance Management
Pre-Sales Support
Pricing Strategy
Process Improvement
Product Management
Program Management
Project Management
Proposal Development
Request for Proposal (RFP)
Sales
Sales Operations
Security
Service Delivery
Software Documentation
Solution Architecture
Stakeholder Management
Storytelling & Executive Communication
Strategy
Team Building
Team Leadership
Team Management
Tech support
Technical Support
Telecommunications
Training
Troubleshooting
Value Propositions
Vendor Management
VoIP
Win Strategy Development
Wireless
Workforce Management
Workforce Optimization (WFO)
Call Center Development
BPO
Offshoring
Public Speaking
Strategic Planning
Software
Microsoft Office
Marketing
Microsoft Excel
Cross Functional Team Leadership
Services

Keith Lee Summary

Keith Lee, based in Austin, TX, US, is currently a Global Head of Solutions at Foundever. Keith Lee brings experience from previous roles at Sutherland, Alorica and AT&T. Keith Lee holds a 2002 - 2007 BBA in Finance @ St. Edward's University. With a robust skill set that includes AI‑Enabled CX, Account Management, Budget Management, Business Architecture, Business Development and more. Keith Lee has 4 emails and 4 mobile phone numbers on RocketReach.