Kayako Technology Stack

Algolia is a powerful search-as-a-service solution, made easy to use with API clients, UI libraries, and pre-built integrations.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

Elasticsearch is a search server based on Lucene that provides a distributed, multitenant-capable full-text search engine.

ELK stack provides centralized logging in order to identify problems with servers or applications and allows to search all the logs in a single place.

Font Awesome makes it easy to add vector icons and social logos to their website.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

Beanstalk helps customer entire team get involved with the development process. Import or create Subversion and Git repositories that are instantly available to your team. They do all of the complicated configuration for user, and work to keep users code safe, secure, backed up, and available.

Bugsnag is command center for software stability - empowering software teams to make data-driven decisions on when to focus on building new features, or when to fix bugs.

Chef is the leader in Continuous Automation software, and one of the founders of the DevOps movement. Chef works with more than a thousand of the most innovative companies around the world to deliver their vision of digital transformation, providing the practices and platform to deliver software at speed.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

Web-based control panel for website hosting.

Drupal is an open source content management platform powering millions of websites and applications. Its built, used, and supported by an active and diverse community of people around the world.

Cloud based storage systems by AWS.

AWS Organizations allows users to create groups of AWS accounts that you can use to more easily manage security and automation settings.

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Terraform is a tool for building, changing, and versioning infrastructure safely and efficiently.

VMware, Inc. is a compute, cloud, mobility, networking, and security infrastructure software to businesses in the united states and internationally.

VMware ESXi is a bare metal hypervisor designed for system administrators, software analysts and consultants, and engineers.

VMware Server is a free virtualization product for Windows and Linux servers with enterprise-class support. It enables companies to partition a physical server into multiple virtual machines and to start experiencing the benefits of virtualization.

VMware vSphere is a concentrates on the architecture, hardware, and software in the standard and enterprise plus editions of vSphere 6, which offers better scale, resilience, and fault tolerance than ever before.

AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.

Bugzilla is a robust, featureful and mature defect-tracking system, or bug-tracking system. Defect-tracking systems allow teams of developers to keep track of outstanding bugs, problems, issues, enhancement and other change requests in their products effectively. Simple defect-tracking capabilities are often built into integrated source code management environments such as Github or other web-based or locally-installed equivalents. We find organizations turning to Bugzilla when they outgrow the capabilities of those systems - for example, because they want workflow management, or bug visibility control (security), or custom fields.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

Chart.js is a free open-source JavaScript library for data visualization, which supports 8 chart types: bar, line, area, pie, bubble, radar, polar, and scatter.

Datadog is a monitoring service for IT, dev & ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into a unified view of IT infrastructure. Datadog capabilities are provided on a SaaS-based data analytics platform that enables multiple teams to work collaborativ.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

InsightSquareds sales intelligence solution is the operating system for high growth sales teams. It empowers sales operations leaders to help their executives produce reliable forecasts, understand pipeline trends, and maximize rep impact.

Clearbit develops a suite of business intelligence APIs for modern day firms.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

Google Tag Manager helps marketers control the end-to-end process of adding website tags.

HubSpot offers a full platform of marketing, sales, customer service, and CRM software.

HubSpot's marketing software is a scalable, all-in-one platform for inbound marketing, combining content marketing, marketing automation, social media, analytics, and more, for marketing teams of all sizes to grow traffic, convert leads and track customers, all in one place.

Kissmetrics is an analytic & metric solution that helps users identify, understand & improve the metrics that drive their online business.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

SSL.com provides SSL/TLS & digital certificates to secure & encrypt data with 4096-bit SSL/TLS certificates, trusted by all browser.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Engage is a cloud-based messaging app for instant, 1 to 1 sales on the web.

Fieldboom helps to create online forms and surveys to gather customer feedback and capture leads.

Freshdesk is an online cloud-based customer service software providing helpdesk support.

GoToAssist Express offers web-based technical support solutions.

GoToMeeting is a web conferencing service offering a range of services which are available on Mac, PC, iOS and Android devices.

HubSpot Forms are easy to build with drag & drop interface, users can add forms to HubSpot landing pages, or embed them on any website page.

inContact provides on-demand software that enables call centers to engage and support their customers.

Flock is a collaborative messaging app for teams it enables users to discuss projects & find & share information & ideas effectively & efficiently.

Greenhouse is a recruiting optimization platform to help companies build and scale their recruiting processes. It automates and measures all sourcing activity (social media, referrals, job boards, in-person events, meetups, campus recruiting, etc.) and improves teams' interviewing skills with all-in-one “interview kits” that bring together all the information one needs into one simple web page.

Know Your Company is a software tool that helps business owners and employers get to know their employees better.

Recruiterbox is an applicant tracking system designed for small to midsize businesses. The system allows recruiters to create new open positions with a few clicks, and accept resumes through their company's website

Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.

Mailgun is an email automation service offering a complete cloud-based email service for sending, receiving & tracking email sent through user websites & apps.

SendGrid cloud-based email infrastructure relieves businesses of the cost and complexity of maintaining custom email systems. SendGrid provides reliable email delivery, scalability and real-time analytics along with flexible API's that make custom integration a breeze.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

Zendesk is an cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Google Docs is an online word processor that lets client create and format text documents and collaborate with other people in real time.

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.

HubSpot Website Platform is a content management system that enables marketers to build websites personalized for every visitor.

InvoiceBerry offers online invoicing & expense tracking for small businesses,freelancers and sole traders.

Zuora to manage clients subscription billing with customizable invoices,tax management,billing in 200+ currencies,automated billing and billing rules.

New Relic is used to monitor customer's entire system, including applications, servers, browsers, and network. An ecosystem of plugins let clients monitor customers entire stack.

Segment collects, centralizes, organizes and analyzes all the customer data coming from multiple sources such as apps, websites, and various devices.

Zapier provides a cloud-based integration platform to help to connect their desired web apps and systems. they can use the Zapier platform to transfer data among the favourite apps with the software supporting over 300 apps.

Shopify is a commerce platform to help you build a secure and customizable ecommerce website for your brand.

WooCommerce is an eCommerce plugin for Wordpress