Customer Experience Manager Technical Product Support MHCS @ (October 2024 - March 2026)
Customer Experience Manager Metalworking @ (July 2019 - March 2026)
Operations Manager @ (August 2015 - July 2019)
Services Team Lead @ (October 2013 - August 2015)
Sales Team Lead @ (November 2010 - October 2013)
Sales Specialist @ (July 2007 - November 2010)
Sourcing Specialist @ (November 2004 - July 2007)
Automotive CSA @ (October 2000 - November 2004)
Operations Manager @ (August 2015 - July 2019)
Buyer @ (November 1997 - October 2000)
Kathy Dickson Education
University of Toledo
(Business Administration, Management and Operations)
Youngstown State University
(Computer Technology/Computer Systems Technology)
Kathy Dickson Skills
Customer Service
Management
Sales
Team Building
Strategic Planning
Leadership
Microsoft Office
Process Improvement
Team Leadership
Cross-functional Team Leadership
Virtual Teams
Team Mentoring
Root Cause Problem Solving
Team Problem Solving
Organizational Transitions
Change Management
Transition Planning
Team Motivation
Performance Motivation
Employee Training
Training & Development
Concept Development
Staff Development
Operational Planning
Purchasing Negotiation
Indirect Purchasing
Purchasing Processes
SharePoint Administration
Continuous Improvement
C.P.M.
SAP
SOE
Sales Operations
Industrial Supplies
Performance Reviews
Career Development Coaching
Coaching & Mentoring
Leading Positive Change
Inside Sales
Customer Service Operations
Customer-focused Service
Virtual Training
Supply Chain
Metalworking
Diversity & Inclusion
Strategic Hiring
Account Management
Operations Management
Business Process Improvement
Diversity and Inclusion
Training and Development
Customer Focused Service
c.p.m
Cross Functional Team Leadership
Coaching and Mentoring
Kathy Dickson Summary
Kathy Dickson, based in Detroit, MI, US, is currently a Customer Experience Manager Technical Product Support at Grainger. Kathy Dickson brings experience from previous roles at Grainger. Kathy Dickson holds a University of Toledo. With a robust skill set that includes Customer Service, Management, Sales, Team Building, Strategic Planning and more. Kathy Dickson has 2 emails on RocketReach.
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