Jorge Ramirez Email
Vice President of Customer Experience @ AloricaDR
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Jorge Ramirez Location
- Dominican Republic
Jorge Ramirez Work
- 2025 - now Vice President of Customer Experience @
- 2023 - 2025 Sr Director Customer Experience and Country Leader @
- 2017 - 2023 Director Site Operations @
- 2014 - 2017 Senior Operations Manager @ Convergys
- 2012 - 2014 Operations Manager @ Stream Global Services
- 2012 - 2012 Site Director @
- 2011 - 2012 Database Maintenance Manager @ Berry Dominicana
- 2009 - 2011 Site Quality Manager @ Stream Global Services
- 2006 - 2008 Site Quality Analyst @ Stream Global Services
- 2006 - 2006 Quality Representative @ Stream Global Services
Jorge Ramirez Education
- Pontificia Universidad Católica Madre y Maestra
Ingeniero en Sistemas y Compuación (Computer Science)
2004 - 2011 - Colegio Cardenal Sancha
Bachelor (Science)
1998 - 2003
Jorge Ramirez Skills
- Quality Assurance
- Continuous Improvement
- Quality Management
- Process Improvement
- Auditing
- Program Management
- Supervisory Skills
- Supervisory Experience
- Process Development
- Process Engineering
- Call Center
- Process Simulation
- Outsourcing
- Coaching
- BPO
- Analysis
- Call Centers
- Vendor Management
- Customer Service
- Training
- Contact Centers
- Operations Management
- Management
- Leadership
- Business Analysis
- Manufacturing
- SQL
- Customer Satisfaction
- Team Leadership
- Business Process Outsourcing Bpo
- Business Process Improvement
- Analytical Skills
- Business Process Outsourcing
Jorge Ramirez Summary
- Jorge Ramirez, based in Dominican Republic, is currently a Vice President of Customer Experience at AloricaDR. Jorge Ramirez brings experience from previous roles at AloricaDR, Alorica, Convergys and Stream Global Services. Jorge Ramirez holds a 2004 - 2011 Ingeniero en Sistemas y Compuación in Computer Science @ Pontificia Universidad Católica Madre y Maestra. With a robust skill set that includes Quality Assurance, Continuous Improvement, Quality Management, Process Improvement, Auditing and more. Jorge Ramirez has 2 emails on RocketReach.
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